Customer Service I wanted to look at the reviews on TrustPilot before buying their masks. I've been eyeing the product for a while but I have a few reliable masks. I wanted something less wasteful that had a better seal. After reading their responses to customer reviews, I want nothing to do with this company. It seems like Castle Grade customer service is run by insolent toddlers. Not sure what's going on there but it really doesn't help the company image and deters potential buyers. Good luck with your future endeavors, CG.

Seems well-made and comfortable Product arrived quickly and seems to be quite well-made and as if it will be comfortable to wear over time. I haven't given it a real try yet as I purchased them with an intent to wear in more "risky" situations and/or if someone in my immediate family gets sick, as opposed to everyday use. That said, I'm happy to have something more effective on reserve should either of those situations arise.

Design problems and poor fit around nose I've tried lots of disposable masks but this is one of only two elastomerics I've tried and for me it's unwearable. I have a small female face and bought the small size. Issues are: 1) the attachment point where the headstrap meets the mask body (only one) is positioned so that the "rim" of the mask is pushed hard against your face and this pushes flesh against teeth inside the mouth. The standard length strap supplied with the small size mask is too short; even on the longest setting, meaning strong pressure against the face. Very uncomfortable. 2) I could not get a good seal around the nose, reliably, no matter what I tried. I have a small and narrow nose and the mask gaped no matter how I positioned or tensioned it. 3) The strap is single where it attaches to the mask, then divides and is supposed to go one strap above and one below the ear. But the two sections of the strap are not independently adjustable and the lower strap sags and the upper strap slides down over the ears when you have long hair, and ends up too low on the head. If the higher strap is positioned above the occiput as is usual for N95 masks, the angle is wrong and because of the single attachment point the mask gapes even more around the nose, while the lower part of the divided strap, again, is loose. 4) The surface area of the filter through which air can pass is very small, meaning that there is high breathing resistence. 5) It is almost impossible for people to hear me speaking in this mask. 6) I have not worn it for long enough to be sure, but I suspect the mask would accumulate condensation if used for long periods; it feels clammy even after a few minutes. Including postage I paid $80AUD for this, and I regret the purchase. I did not bother contacting castlegrade to express dissatisfaction with their product as they were emphatic with their "no returns" policy. Unusually these days, there was no followup email to seek feedback.

The mask generally does what you expect, but . . . The mask generally does what you expect on the inhale and is probably better protection for the wearer than cloth masks, even one's with filters where the air likely follows the path of least resistance around the filter. But exhaling forces air out of the sides of the mask which is still not great for everyone around you, but that's probably no worse than other masks. However, the front filter holder cover does not snap on very securely, and if you have it on for a little while the condensate (essentially drool) builds up on your own chin. It's also more cumbersome to take off and put on than most other masks.

Didn't send filter refills, wont refund The mask is fine, but I ordered a large number of replacement filters (25) and was shipped 5. I sent evidence of this over email multiple times over the next month and have never heard back from them. The 25 pack is 53 dollars and I was sent a 5 pack which is 12. Customer service wont email back and no refund has been issued for the 40 dollars of product I wasn't given. If you want a reusable mask, try a company who wont scam you out of 40 dollars.