Sent multiple emails on Instagram Sent multiple emails on Instagram, Facebook, and their direct emails addresses . I haven’t got an response at all and it is going on months now . I got their mask strap and it is breaking haven’t been an year on yet on it . Love their mask but, very , very disappointed on their customer service and it is no phone number to even call to reach them. It is best to stay away from companies that you can’t contact after you buy their product. And before I had an issue with them on missing the strap and someone was kind to send one out now you can’t get any response.

Didn't send filter refills, wont refund The mask is fine, but I ordered a large number of replacement filters (25) and was shipped 5. I sent evidence of this over email multiple times over the next month and have never heard back from them. The 25 pack is 53 dollars and I was sent a 5 pack which is 12. Customer service wont email back and no refund has been issued for the 40 dollars of product I wasn't given. If you want a reusable mask, try a company who wont scam you out of 40 dollars.

This seems to be a very durable… This seems to be a very durable product, yet we were surprised by the small size. We had to adjust the straps; fortunately, despite no instructions about this, I was able to make the straps looser with a letter opener. The directions were in very small type--even with reading glasses, they were challenging to read. Despite these challenges, they seem very durable and should last a long time.

Never got it + company fat shames We never got the product and the company didn't resolve the issue. The owner insults people (referring to weight when that often doesn't even correspond with face and head size/shape) and the company makes claims that are simply not true. The owner is fat shaming instead of recognizing issues with their mask. They failed at least the breathability testing for N95 certification and made it seem as though not getting certification has to do with being American based. The surface area of the filter is simply too small for them to have had a chance of passing. I got robbed $72.24 from them and as you can see from other reviews, others have experienced the same!

Castlegrade Masks Absolutely worth your money! We have two, much more comfortable & smaller than N-95 particulate masks but SAFE & great PROTECTION!! Awaiting ear straps delivery since we”re in this predicament for the long haul with COVID-19. Currently using head straps; think on & off will be easier. My husband really likes his. Our daughter in Texas sent me link-site to order as we live in California.