So helpful! I was in need of a walker and spoke to HME Medical Shop thru online chat and then called on the phone to place my order. Both representatives were very helpful and and showed a desire to help which is sadly lacking in so many businesses today. I am so glad to do business with them!

Height Adjustment Knob for Hugo Rollator After 6 months of looking for a height adjustment knob for a Hugo Elite Walker, I emailed the manufacturer. They gave me a list of companies who sold parts. I found the elusive knob on HME Medical Shop, and the walker is working again. Thank you.

bough a seat upholstery tried to use a… bough a seat upholstery tried to use a credit card it did not except the card so i did a second card received 2 items went for a return for the second item and as of now it is still in review 504 3/14/24 no problem with the item just would like to get a refund for the second one my problem is the refund process bough item around 3/4/24

I will never purchase anything from… I will never purchase anything from this company again due to the fact I was mis-informed when I inquired about a product. Description on their website stated there were -2- pieces per item but customer service told me to I needed to order a qty. of -2- to fulfill my need. Got my pkg. & had a qty. of -4- items instead of -2-. Contacted customer service & was told their warehouse must have over-shipped & I could just keep the extra. I ordered a qty of -2- & paid for them. They will not give me a refund for the extra item I ordered since they state it's an over-shipment, now I'm stuck with an extra pair of grips that I don't need & I'm out of over $25. Terrible way to deal with a paying customer!!

Ordered wheels for mobility scooter Ordered wheels for mobility scooter. Promptly delivered and exactly as described