PROMPT & UNDERSTANDABLE Of the four suppliers I contacted, yours was one of only two easy-to-use websites. Of those two your reply was the more PROMPT & UNDERSTANDABLE. My order was acknowledged & shipping method & date communicated speedily. Packaging was PERFECT. THANK YOU.

I will never purchase anything from… I will never purchase anything from this company again due to the fact I was mis-informed when I inquired about a product. Description on their website stated there were -2- pieces per item but customer service told me to I needed to order a qty. of -2- to fulfill my need. Got my pkg. & had a qty. of -4- items instead of -2-. Contacted customer service & was told their warehouse must have over-shipped & I could just keep the extra. I ordered a qty of -2- & paid for them. They will not give me a refund for the extra item I ordered since they state it's an over-shipment, now I'm stuck with an extra pair of grips that I don't need & I'm out of over $25. Terrible way to deal with a paying customer!!

claimed in stock but now want ship or refund checked by chat with their rep to verify item was in stock. told me it was in stock and would ship in 24 to 48 hrs. been over a week and still not shipped. contacted by email and said if you cant ship then cancel they responded that the item was at the manufacturer awaiting pick up by usps and could not be cancelled. these guys are a bunch of lying s___ of s____ if you can get it anywhere else do so

Just had the best Customer Service… Just had the best Customer Service Experience with a gentleman named Mike. We received incorrect part in error but he made the entire return process so easy including emailing us the return label! Plus he immediately ordered us the correct part without recharging our credit card! I own my own business-we keep a sign posted that reads: "A customer doesn't remember the problem as much as they remember how the problem was solved".. I will remember HME Medical Shop for their great Customer Service! Thank you Mike!

So helpful! I was in need of a walker and spoke to HME Medical Shop thru online chat and then called on the phone to place my order. Both representatives were very helpful and and showed a desire to help which is sadly lacking in so many businesses today. I am so glad to do business with them!