Disappointed My mom has been a costumer for years. Up until now we were very satisfied! We got supply after MONTHS of waiting! Package received today( FED EX service ) box was open barely any tape used. Please get better. I could not recommend you in good conscience anymore.

The ordering process is a little…Confusing The ordering process is a little confusing. I was told I would get a call when everything Was set up. I never got a call. Instead I got a email stating the doctor never sent the prescription. When I call Ed the doctor, they said the already sent it. I got supplies a day later. Communication could use some improvement.

Home Care Delivered has great service! Home Care Delivered has the best customer service. They have always been very responsive whenever we have needed something. Setting up our first order was so easy, and they called the doctor so we did not need to do anything after our initial phone call to HCD. Now we do re-orders via SMS text and it could not be easier. Recently we had a quality issue with a brand we have been using for years. The customer service representatives were all friendly and helpful, and we received a replacement shipment the next day. I wish all companies were this efficient and helpful!

They were very fast in working with the doctor They were very fast in working with the doctor to get the orders needed for my daughter to get her in incontinence supplies. Customer service will do what they can to help you find a solution. Satisfied with them thus far.

Horrible experience My account was transferred to HCD by Medline when Medline stopped handling insurance accounts. I have, so far, made 13 calls to HCD trying to order Ostomy supplies. One number automatically disconnects me. The other leaves me on hold (last time was 17 minutes) before I finally hung up. I will now try to get my surgeon to find another company for me. Worrying about not having access to supplies is a nightmare for an Ostomy patient