If I could give them a 0 I would If I could give them a 0 I would. Ben, the agent, flat-out lied to me claiming they were waiting on insurance pre-authorization, when in fact they never requested one. Also claimed it was being held up because Optima changed its name to Sentara. More BS. All of these DME's are bad. This one is the worst.

My experience with HCD was nothing but… My experience with HCD was nothing but perfect. When Shona called she was very professional and had great respect for HCD. After taking my order she told me to expect delivery within a few days to a week. With Covid19 I expected a delay, however within the week I received 2 boxes with 7 packages of underwear. The fit is spot on. And everything went as Shona said it would. I'm so happy I saw HCD on TV and took your phone number down. Thank you HCD and Shona.

First experience Made a first phone call, explained why I was calling (needed incontinence products after prostate cancer and surgery). Insurance was still being sorted out but HCD sent the products I needed same day! I had to call back with additional info so I was able to speak with multiple people there. ALL very very nice, friendly, knowledgeable, understanding, patient, and helpful. 10 out of 10 for HCD (including the good people that shipped what I needed and got the products to me PDQ!). I will always call HCD for future needs!

I am less than impressed with this… I am less than impressed with this company. We transitioned from Medline to HCD and it’s been absolutely atrocious. 10/10 DO NOT RECOMMEND

Home Care Delivered has great service! Home Care Delivered has the best customer service. They have always been very responsive whenever we have needed something. Setting up our first order was so easy, and they called the doctor so we did not need to do anything after our initial phone call to HCD. Now we do re-orders via SMS text and it could not be easier. Recently we had a quality issue with a brand we have been using for years. The customer service representatives were all friendly and helpful, and we received a replacement shipment the next day. I wish all companies were this efficient and helpful!