Complete incompetence Complete incompetence, I have sent texts to them with absolutely no response. My last shipment took a month to get to me, other shipments had the wrong supplies, especially when I'm not a man. I have multiple schlerocis and my bladder doesn't always give me notice that I have to go and nothing they've sent has worked out. ABSOLUTELY WILL NEVER RECOMMEND THIS COMPANY DON'T WASTE YOUR TRUST HERE.

Can't even get account set up I have called these people over and over today, only ONCE have I actually gotten in touch with a human being. I could not stay on the phone while her computer was malfunctioning and by the time she called me back I was in a meeting. If I could use any other company, I would, but I have new insurance so I can't

Customer Service is HORRIBLE!!!! Customer Service is HORRIBLE!!!!! These folks know nothing.They cannot tell me if a shipment went out nor will they tell me the tracking number. This is HORRIBLE company to deal with. Take your business somewhere else, you will not be satisfied with these folks. ITS A FREAKIN JOKE!!!!!!

The ordering process is a little…Confusing The ordering process is a little confusing. I was told I would get a call when everything Was set up. I never got a call. Instead I got a email stating the doctor never sent the prescription. When I call Ed the doctor, they said the already sent it. I got supplies a day later. Communication could use some improvement.

I filled out the order form online with…honesty I filled out the order form online with my sister's info. Your website would only allow ONE product to be selected which is crazy. I called customer service and spoke with a very nice lady explaining what other products we needed. Then I clicked finish order on website. Thought that would be it once doctor and insurance gave the okay. The next morning a DIFFERENT rep called me and said she didn't see my entire order and I had to repeat it AGAIN. A delivery came the next day via UPS and only had 2 of the 4 items I ordered. had to call AGAIN. Different rep said waiting on doctor's approval for those 2 items. Not very efficient.