Unhappy owner …..I received a virtu clean for a… I received a virtu clean for a Christmas present and loved it. Then, I convinced my daughter to purchase one. Her charging cable stopped working. I have emailed, and called seeking a replacement. To date, no one has returned my calls or responded to my emails. This lack of communication does not cause you to feel good about dealing with this company. At this point, her virtu cleaner can not be used. How might I resolve this matter?

I think the company knows that they mass produce defective units. The company must have purchased defective battery units. I purchased the original unit in Sept 2020. It never held a charge very well. At first I would get 3 or 4 cleanings between charges. Gradually I would have to charge the unit more and more often. After charging, the battery life indicator would incidcate a full charge. After approx 13 months of use, after fully charging it, the indicator would only indicate that the unit was only half charged. Then within a few after that the unit would not charge at all. t was still under warranty so I went online and was able to get a new unit. This worked fine for a week or so. At that point it would only indicate a half charge after. I have recontated the company and they are sending me another new unit. That should arrive in a few days. think the company ordered defective battery units from whomever they contracted the battery units from. I am not commenting on how well the unit cleaned. I have no complaints about that. I assume that the ozone killed all the bacteria. It is just that the unit as a whole turned into a piece of crap. Very expensive door stop. I think the company knows this because both times I made a claim for a new unit, they required absolutely no verification and I received emails within a few hours saying that I was eligible for a new unit.

Poor customer service While the product has worked for me, I gifted it to my daughter. The charging cable stopped working for her. We have emailed and called the company. No one returns our calls and when you do reach one, we are transferred to an answering machine. When the product doesn't work, it appears there is no help. What can be done?

Machine quit on day 2, no help from anyone! I bought my machine in June, 2020. It stopped working on day 2. I obtained an RMA and immediately returned the machine. Sadly, that's the whole story! I never received a replacement and I never heard from anyone. It looks like I fell for a total scam. Please learn from my experience and avoid this company like the plague!

Bad Batteries with Virtuclean 2.0 I've had my Virtuclean 2.0 replaced about 4 times so far and all of them did not hold a charge after a day or so. I'd give this a 1 star but gave them the extra star for their fast replacment service.