Luis D. Cintrón
GBVery bad experience Very bad experience. It has not worked for my husband. This concept of a nurse over the phone is not effective. A chaotic experience. That tape does not hold the catheter tight enough and it keeps slipping off. A waste of money and effort into a product that will not work. Their customer service is ok.
Donald Groce
GBvalve design needs more work I have used the external catheter for about a year combined with a calf catheter bag. Recently have had to go back to diaper because of design deficiency in the vacuum break valve. It does not provide enough air flow to allow the urine to pass freely down the tube. This results in a suction effect on the tip of the penis leaving it engorged at the end of the day. It also leaves the penis tip constantly exposed to urine. These combined effects produce what I can only describe as diaper rash on the penis around the opening. I don't recall the previous valve design giving this much of a problem. My usage of the device has been greatly diminished as a result.
Jerry Steinberg
GBAvoid at all costs! The worst decision I ever made was to order this product. When I saw that it involved clamps, I was turned off immediately, and tried to return the product, which was totally undisturbed, and the company refused to do so. But the worst part of all this for me is the literal torrent of daily phone calls from other supposed Medical equipment suppliers (who were obviously given/sold my contact information for their mailing/calling list right after I ordered this product) and are wanting to charge my Medicare. Foreign accents, fake numbers from boiler room fraudsters, and up to eight calls a day, thereby disturbing my peace of mind and quality of life.
SIMON
GBFAKE AIR INLET VALVE Have used this product for many years. Have found ways to make it work well, The new design that came out a while ago is not as good as the original and is cheaper to produce. Because it has a FAKE AIR INLET VALVE urine is always in contact with the skin.I can't overcome this problem. Such a shame a great device has taken a backward step due I think to manufacturing costs
john
GBThe new product is very lacking in… The new product is very lacking in reliability. The new bag has a tendency to seal itself up about a third of the way from the top, leaving the bottom two thirds unusable. The new material sticks to the body where as the previous product did not do that. The adhesive that holds the bag to the penis does not stay in contact with the body. More then 50% of them end up leaking. I wish I could find a replacement for this product, I would do it in a minute.