Waited to bill after New Year so I to pay. Only gave me 1/4 of my order of glucose testing and said I had to test 4 times a day and bring in my numbers after 1 month to pick up the rest of my 3 months. I met my deductible and was supposed to be free. Turned in paperwork and they gave me the rest of it in January and then charged me for everything because it was now a new year. Plus it was triple the price anywhere else. Called customer service after talking to insurance company and they said I should of had insurance company call them and they are " not resubmitting and are ending this call". They hung up on me and would send automated calls every day to pay. Called them back and told him to send me bill every month and I will pay what I could, guy told me it was going into collections and also hung up on me. Buy your stuff elsewhere!!!

Very poor customer service! Very poor customer service! Plan on long wait times on hold when calling into company. Doctor orders faxed to company and claim never recelved. Then only to find out a week later the oxygen unit is on backorder and there is a 3 month waiting list. Not sure how many patients can wait 3 months to breathe!

My doctor prescribed a continuous… My doctor prescribed a continuous glucose monitor six weeks ago. I completed the forms with Hart after calling them for two weeks to get them to send the form to receive the monitor. Since then I call once a week, talk to someone who said each time that I will get a call back regarding when I will receive the monitor. This whole thing has been going on for more than six weeks now. I've filed a complaint with my insurance carrier. My next step is to try and cancel the order and go to a different company. The location I was using is on Ballenger Hwy. In Flint.

Poor customer service Poor customer service. They do not answer phone, after 22 minutes on hold. Oxygen people would not assist with provider to get the order as they specifically wanted it written. Flint office staff indifferent and not helpful. I requested a manager online and was told none were available. However, the online person said everyone would be emailed. STAY AWAY FROM THESE JOKERS. There are better companies out there.

Does not honor posted prices and is unresponsive does not honor… This company apparently does not honor the prices they show on their website. Never received my order; spoke to associates, was told they were not sure when the product will arrive in stock. Emailed again but no response. Amazing! Actually rec'd a reply from Hart this morning that my order is being shipped. Thanks, Trustpilot!