My experience with Hart Medical was a…Unpleasant and Frustrating experience My experience with Hart Medical was a terrible experience. We took a prescription to Hart Medical in Grand Blanc, Mi. (11-14-2023). We were told we would hear from their Diabetic Division within 1-2 weeks. After 2 weeks we called again. We were told they were “out of network” for our Medical Insurance AND that they had forwarded our prescription / Case Notes to another Medical Supply Company. We called the new Company and they said they had not received anything from Hart Medical. I re-called Hart Medical and was told they would re-send the Prescription. I said, “and they need the case notes.” The very rude person I was talking to, said “we’re not going to be chasing down any case notes!” 3 days later, I called the new company and again was told “we have not received anything from HART MEDICAL.” We decided to by-pass Heart Medical altogether and make another appointment with our Physician, get another prescription and have it sent directly to the new provider. Twice Hart Medical lied to us, they never followed up and totally set the process back about a month. Very unprofessional. Representative was very rude. Unaccommodating.

Attempted double billing First, don't use this place. Second, if you do make sure you check your bill and whether or not you already paid it. I placed an order online with them, and paid at that point, which you know is typically how an online order works. I received a bill in the mail, as I started to write out a check I realized wait I paid this online. So I trashed it. Next I received an email due to the unpaid bill, I contacted them and told them it was already paid. The response was we will have to check with the representative on your account to take care of this. Never heard back, assumed it was taken care of. Today got a phone call trying to collect on the paid "unpaid" bill. Hung up and called the number for Hart Medical Equipment. Was told my estimated wait time would be less than 3 minutes, every about 30 seconds or so you get the same message press this to leave a message and get a call back or blah blah blah, basically trying to get you off hold and allow them to determine when you get contacted. I chose to wait on hold, took about 10 minutes or so. Finally got a hold of someone, and she took down all of the information and is passing the information along to the "Cash team" I believe she said and hopefully get it taken care of. Then is placing something on my account and I can call back if I get another bill. This seems highly suspect that they are just trying to double bill people when they place an order online. I would imagine senior citizens fall for this and end up paying twice.

Right hand doesn't know what the left hand is doing. While they send receipts for payment, an invoice was requested for reimbursement from BCBSIL. After calling to request an invoice, Billing could not find my order & a copy of the receipt to prove the purchase was made and needed to be sent. After DAYS of waiting for a reply, it was determined that because the order was placed online, the E-commerce team had a record of the purchase. While the Invoice was eventually emailed, is this a good business practice that the right hand doesn't know what the left hand is doing? Putting the burden on the customer to prove an order was placed is ludacris and simply not acceptable. For the sake of YOUR business Hart, I hope changes will be made.

Poor customer service I would give this company 0 stars if it was possible...Visited Hart medical equipment today for the third time since last month. My father had a RX for a cane..The customer service rep has given us the run around during all three visits..Today was the final straw..my father still was unable to receive his cane after we followed instructions given by the reps at the desk..My dad and I were so frustrated by the overall experience with this company..We will never support this business...I will be reaching out to the corporate office going forward.

I've had excellent service from HART I've had excellent service from HART. Customer service returned my call even during power outage in Dearborn Heights, Mi. Delivery was prompt and friendly.