Attempted double billing First, don't use this place. Second, if you do make sure you check your bill and whether or not you already paid it. I placed an order online with them, and paid at that point, which you know is typically how an online order works. I received a bill in the mail, as I started to write out a check I realized wait I paid this online. So I trashed it. Next I received an email due to the unpaid bill, I contacted them and told them it was already paid. The response was we will have to check with the representative on your account to take care of this. Never heard back, assumed it was taken care of. Today got a phone call trying to collect on the paid "unpaid" bill. Hung up and called the number for Hart Medical Equipment. Was told my estimated wait time would be less than 3 minutes, every about 30 seconds or so you get the same message press this to leave a message and get a call back or blah blah blah, basically trying to get you off hold and allow them to determine when you get contacted. I chose to wait on hold, took about 10 minutes or so. Finally got a hold of someone, and she took down all of the information and is passing the information along to the "Cash team" I believe she said and hopefully get it taken care of. Then is placing something on my account and I can call back if I get another bill. This seems highly suspect that they are just trying to double bill people when they place an order online. I would imagine senior citizens fall for this and end up paying twice.

Beware - Webshop has INACCURATE Inventory Bait/Switch - FYI, the company's website/store does not have accurate information about its inventory. The website indicates there is stock and AFTER you provide credit card information, they notify you that they have no inventory and no ETA. I specifically looked for online reviews of this company to determine whether they were a legit medical supply vendor. This is for people in the same situation-- who wonder whether to provide their credit card information and who are concerned about whether they can rely on timely product delivery. Now, I have to go through a refund order process. It is a hassle and now one more company with contact info and credit card details that can be hacked. Websites are capable of providing real time inventory information. This is a deliberate deceptive decision by the company in order to expand their customer list. Shame on this company for its deceptive practice.

Poor customer service Poor customer service. They do not answer phone, after 22 minutes on hold. Oxygen people would not assist with provider to get the order as they specifically wanted it written. Flint office staff indifferent and not helpful. I requested a manager online and was told none were available. However, the online person said everyone would be emailed. STAY AWAY FROM THESE JOKERS. There are better companies out there.

Purchase from Hart Medical. You will be SO glad you did! Hart Medical is a wonderful company to do business with. Over the past 6 months we have had to replace my husbands and my Cpap machines for various reasons, so we decided to try Hart Medical. The purchasing experience was outstanding, from initial purchase, to shipping, to helping set up our new units, the folks at Hart Medical came through. Everyone we spoke to was knowledgeable, caring, and understanding. I can't say enough good things about their Sales Department, their Customer Service and Technical support departments. They actually answer the phones with a human being and not a computer! They answer inquiries (both messages and email) within a few minutes and the responses are always spot on. Way to GO Hart Medical! You have a very satisfied customer for LIFE!

Nothing but issues with this company Nothing but issues with this company. You call to try and get help you get to talk to receptionist who knows NOTHING. Wrong information each time to get information about recently new c-pap. Tried to make appointment with Tele Help Technician receptionist trying to resolve the issue. Unprofessional and rude