Nothing but issues with this company Nothing but issues with this company. You call to try and get help you get to talk to receptionist who knows NOTHING. Wrong information each time to get information about recently new c-pap. Tried to make appointment with Tele Help Technician receptionist trying to resolve the issue. Unprofessional and rude

Unacceptable company Unacceptable company! I waited for a medical for over 2 weeks and then they just canceled my order without any notice. Do not trust this company. It's unacceptable to have a customer wait for 2 weeks for a medical device that will then get canceled. Called customer support and they promised to call back which they never did. Do yourself a favor and buy somewhere else. I wanted to support smaller businesses instead of Amazon but that's what you get...

My experience with Hart Medical was a…Unpleasant and Frustrating experience My experience with Hart Medical was a terrible experience. We took a prescription to Hart Medical in Grand Blanc, Mi. (11-14-2023). We were told we would hear from their Diabetic Division within 1-2 weeks. After 2 weeks we called again. We were told they were “out of network” for our Medical Insurance AND that they had forwarded our prescription / Case Notes to another Medical Supply Company. We called the new Company and they said they had not received anything from Hart Medical. I re-called Hart Medical and was told they would re-send the Prescription. I said, “and they need the case notes.” The very rude person I was talking to, said “we’re not going to be chasing down any case notes!” 3 days later, I called the new company and again was told “we have not received anything from HART MEDICAL.” We decided to by-pass Heart Medical altogether and make another appointment with our Physician, get another prescription and have it sent directly to the new provider. Twice Hart Medical lied to us, they never followed up and totally set the process back about a month. Very unprofessional. Representative was very rude. Unaccommodating.

Great experience Site was very easy to use and enjoyed being able to quickly order online. Thank you

Fine if you never ask questions tl;dr: Hart is use to dealing with old people on Medicare. If you need to ask questions or have working class insurance, DO NOT DEAL WITH THEM. McClaren sent us home with Oxygen from this company after my wife had COVID. Over four months, each time I called for supplies I begged to know how much this was going to cost and to get a bill sent to me. Each time I was told it was fully covered by my insurance. After two months, they told me we hadn’t signed the right paper but their solution was to have a driver bring it to us, but the drivers only come out during working hours. We’re a working family ourselves; that doesn’t work for us. Somehow they couldn’t figure out how to drop a piece of paper in the mail! Eventually they emailed it to us so that we could sign it, scan it, and email back. That process alone was [expletive] ridiculous! When we finally got a bill, we’d racked up $500 worth of costs that had not been covered as they assured me. We have insurance, but we live paycheck to paycheck and I can’t pull that kind of money out of thin air! Trying to stop their service requires a discharge evaluation with your doctor. Her doc books two months out! When I told them that also wouldn’t work for us and we couldn’t afford this service, they gave me a hard time but eventually said we could sign some kind of discharge waiver. Trying to schedule to have their equipment picked up was also frustrating. It took me telling them, “if you don’t get it by Friday, it’ll be on the porch.” My wife has tried to call to get the bill worked out, but she only gets call backs while we’re at work when we can’t take calls! The one time she got ahold of someone, she explained what we’d been told and that we didn’t have this kind of money. The biller said she’d talk to her supervisor and they’d get back to us. Two months later we got another bill and voicemails threatening to send us to collections. At this point, we welcome it! Debt collectors would be easier to work with!