Unacceptable company Unacceptable company! I waited for a medical for over 2 weeks and then they just canceled my order without any notice. Do not trust this company. It's unacceptable to have a customer wait for 2 weeks for a medical device that will then get canceled. Called customer support and they promised to call back which they never did. Do yourself a favor and buy somewhere else. I wanted to support smaller businesses instead of Amazon but that's what you get...

If you don't need a real person to talk to, Great. If your doctor orders the goods, it will be decent. If you have a problem, good luck. They don't answer their phone. I received a follow up call from them, 2 weeks ago, told them the problem, never heard back yet! If you play with the computer recordings on the phone and push the right buttons, maybe they will call you. Don't care anymore, I will buy the parts online and save a lot of money!

Fine if you never ask questions tl;dr: Hart is use to dealing with old people on Medicare. If you need to ask questions or have working class insurance, DO NOT DEAL WITH THEM. McClaren sent us home with Oxygen from this company after my wife had COVID. Over four months, each time I called for supplies I begged to know how much this was going to cost and to get a bill sent to me. Each time I was told it was fully covered by my insurance. After two months, they told me we hadn’t signed the right paper but their solution was to have a driver bring it to us, but the drivers only come out during working hours. We’re a working family ourselves; that doesn’t work for us. Somehow they couldn’t figure out how to drop a piece of paper in the mail! Eventually they emailed it to us so that we could sign it, scan it, and email back. That process alone was [expletive] ridiculous! When we finally got a bill, we’d racked up $500 worth of costs that had not been covered as they assured me. We have insurance, but we live paycheck to paycheck and I can’t pull that kind of money out of thin air! Trying to stop their service requires a discharge evaluation with your doctor. Her doc books two months out! When I told them that also wouldn’t work for us and we couldn’t afford this service, they gave me a hard time but eventually said we could sign some kind of discharge waiver. Trying to schedule to have their equipment picked up was also frustrating. It took me telling them, “if you don’t get it by Friday, it’ll be on the porch.” My wife has tried to call to get the bill worked out, but she only gets call backs while we’re at work when we can’t take calls! The one time she got ahold of someone, she explained what we’d been told and that we didn’t have this kind of money. The biller said she’d talk to her supervisor and they’d get back to us. Two months later we got another bill and voicemails threatening to send us to collections. At this point, we welcome it! Debt collectors would be easier to work with!

Beware - Webshop has INACCURATE Inventory Bait/Switch - FYI, the company's website/store does not have accurate information about its inventory. The website indicates there is stock and AFTER you provide credit card information, they notify you that they have no inventory and no ETA. I specifically looked for online reviews of this company to determine whether they were a legit medical supply vendor. This is for people in the same situation-- who wonder whether to provide their credit card information and who are concerned about whether they can rely on timely product delivery. Now, I have to go through a refund order process. It is a hassle and now one more company with contact info and credit card details that can be hacked. Websites are capable of providing real time inventory information. This is a deliberate deceptive decision by the company in order to expand their customer list. Shame on this company for its deceptive practice.

I've had excellent service from HART I've had excellent service from HART. Customer service returned my call even during power outage in Dearborn Heights, Mi. Delivery was prompt and friendly.