My disappointment with Inogen… My disappointment with Inogen continues. I can add another unit failure to my experience. I been thru a half dozen G5's that have failed and had to be replaced. The authorized seller I've bought from has been great and understanding. Every failure has been after less than 100 hours of use. I even had a brand new unit fail after only 4 hours of use. I don't trust these POC's. If you are considering purchasing an Imogen product I would recommend adding the cost of a lifetime warranty (about $500) to the cost of ownership. The one thing I can count on is the unit failing. Soon I will be past warranty and stuck with a $3000 paper weight and needing a POC. I would not recommend Inogen concentrators but if you do buy, get from a authorized dealer and not direct from Inogen. ------- I see I received the standard canned response from Inogen. Unless you would consider supplying a unit that will not fail or give me a free lifetime warranty, I see no reason to talk. Every time I return a unit, it costs me $89 to have a replacement shipped.

Our contact person was responsive and… Our contact person was responsive and answered all of our questions quickly and completely. The entire process went smooth.

I got the Inogen I got the Inogen. The bedside oxygen did not work. The portable is too heavy. I have been waiting for weeks and weeks to recurve labels to return your equipment. This is ridiculous. I have never had such terrible service. I don’t know what to do to get this equipment returned. I have had many conversations but no action. Please help me. I don’t want your equipment

This was the best company I have ever… This was the best company I have ever dealt with! My previous oxygen provider ignored three prescriptions for a portable oxygen concentrator from two pulmonologists. The Inogen team handled all of the insurance requirements. They are now my provider for all oxygen needs. The portable unit is simple and functions perfectly for my needs. Thank you to everyone at Inogen for the great experience.

Erica was more than helpful Erica was more than helpful. I appreciated her so much. The Inogen system has given me so much freedom. I love it♥️