Bill was very friendly and patient Bill was very friendly and patient. He was knowledgeable and helped me with my questions. He apologized for the items that were missing from my shipment and sent them to my email. I hope when I call again with questions that I will get Bill or someone else just as good!

Outstanding customer service I'm rating it a 5 star review for the… I'm rating it a 5 star review for the outstanding customer service. I had to buy a new pendant so I'm still waiting to find out if it works here in AZ. We had this system for my mother-in-law for about 3-4 years and we never had to worry because we saw the response time was excellent.

SOS Mobile device We purchased the SOS Mobile personal medical alarm and added fall detection for our 92-year-old father. It is so simple to use, he has no problem at all. He keeps the charger bedside, so the device is within reach all night and fully charged all day. Also, Bay Alarm Medical responds immediately when he tests his device--comforting.

The representative I spoke with The representative I spoke with, I deeply apologize I don't remember her name, was very knowledgeable and led me through the steps to process my request which made it very easy. She has a kind and gentle voice.

Excellent Staff The customer service, sales and technical support staff are excellent. Everyone explains things clearly and they took time with me during each of my encounters. Great work!!