initial struggles gave way to great customer service I struggled with this company after my friend passed. I wanted to cancel her alarm and had to jump through hoops of filling out forms for cancellation and faxing things and sending equipment back. I was never able to get any confirmation and I kept being charged even months after I’d submitted everything and mailed back the equipment. Today, a new employee contacted me. They were going through and cleaning up account issues. When I explained the situation, they apologized for the confusion, they agreed with me that it should have been an easier process, and they were able to get the cancellation pushed through. All I had to do was send a brief reply to the cancellation email I sent. Today was a great experience.

New to Bay Alarm Medical We are new to the company but setup was easy. The staff who respond to the "HELP"buttons are very nice and understanding of the testing process! The customer service representatives, specifically Elizabeth and Asa, are so nice and willing to help with my online edits.

Peace of Mind! Peace of mind for us and easy to use for our elderly mom. She had to use her life alert a couple times and each time she received fast, prompt, loving service from both the life alert operator and the paramedics.

Outstanding customer service. The customer service representative was thorough and checked our records to update data points. He reminded me of information that needed to be changed or updated. He solved my problem immediately without me having to get online

The representative I spoke with The representative I spoke with, I deeply apologize I don't remember her name, was very knowledgeable and led me through the steps to process my request which made it very easy. She has a kind and gentle voice.