Returning unit for right unit Haven’t used the unit because we received wrong unit but called and it was a very great experience. He was very informative, answered any ?’s I and very polite. Thank you for all your help so much appreciated. Cynthia Becker (daughter of Margaret)

Outstanding customer service. The customer service representative was thorough and checked our records to update data points. He reminded me of information that needed to be changed or updated. He solved my problem immediately without me having to get online

The representative I spoke with The representative I spoke with, I deeply apologize I don't remember her name, was very knowledgeable and led me through the steps to process my request which made it very easy. She has a kind and gentle voice.

New to Bay Alarm Medical We are new to the company but setup was easy. The staff who respond to the "HELP"buttons are very nice and understanding of the testing process! The customer service representatives, specifically Elizabeth and Asa, are so nice and willing to help with my online edits.

Outstanding customer service I'm rating it a 5 star review for the… I'm rating it a 5 star review for the outstanding customer service. I had to buy a new pendant so I'm still waiting to find out if it works here in AZ. We had this system for my mother-in-law for about 3-4 years and we never had to worry because we saw the response time was excellent.