Returning unit for right unit Haven’t used the unit because we received wrong unit but called and it was a very great experience. He was very informative, answered any ?’s I and very polite. Thank you for all your help so much appreciated. Cynthia Becker (daughter of Margaret)

Excellent Staff The customer service, sales and technical support staff are excellent. Everyone explains things clearly and they took time with me during each of my encounters. Great work!!

New to Bay Alarm Medical We are new to the company but setup was easy. The staff who respond to the "HELP"buttons are very nice and understanding of the testing process! The customer service representatives, specifically Elizabeth and Asa, are so nice and willing to help with my online edits.

The representative I spoke with The representative I spoke with, I deeply apologize I don't remember her name, was very knowledgeable and led me through the steps to process my request which made it very easy. She has a kind and gentle voice.

Nice and then not so nice This company is very nice when you sign up but the actual experience is chaos and impersonal. First problem was on us as my mom cannot understand the voice on the speaker and for those who have hearing aids the problem is the low quality of the speaker sound as well as the responder had a thick accent and she could not understand him. She had fallen so this got her pretty stressed. The second problem is how many phone calls I received w/in 0 secs. Pure chaos! I called the company after each fall, hoping they could help me fix but they were clueless. I actually felt like maybe cust service was staffed my robotics. Although I have not gotten our service switched yet,bcz of medical problems ironically, I would not recommend.