The gentleman was so patient with all… The gentleman was so patient with all of my questions, and he even had follow up questions for me to be sure I really understood the features on the alarm. Bedside/manner is HUGE!

The representative I spoke with The representative I spoke with, I deeply apologize I don't remember her name, was very knowledgeable and led me through the steps to process my request which made it very easy. She has a kind and gentle voice.

initial struggles gave way to great customer service I struggled with this company after my friend passed. I wanted to cancel her alarm and had to jump through hoops of filling out forms for cancellation and faxing things and sending equipment back. I was never able to get any confirmation and I kept being charged even months after I’d submitted everything and mailed back the equipment. Today, a new employee contacted me. They were going through and cleaning up account issues. When I explained the situation, they apologized for the confusion, they agreed with me that it should have been an easier process, and they were able to get the cancellation pushed through. All I had to do was send a brief reply to the cancellation email I sent. Today was a great experience.

It took forever to get the rep to… It took forever to get the rep to understand that the watch would turn off while still having a charge. This is not a difficult concept and easily conveys the problem. The watch charges but randomly turns off while still having a charge. They also refused to extend the trial period even though I have been trying to get this resolved for over 2 weeks. I have email confirmation of the delays that Bay Alarm Medical used.

Peace of Mind! Peace of mind for us and easy to use for our elderly mom. She had to use her life alert a couple times and each time she received fast, prompt, loving service from both the life alert operator and the paramedics.