Ruth Glassman
GBFirst Time… This was the first time I had to use Medical Guardian so I pressed my button and let the box go thru the questions. After I said I need help, I thought it took way too long for a human to come on the line , it kept saying something that I couldn’t understand and then finally a dispatcher came on.
Suzanne Monda
GBThey make it impossible to cancel service I got this for my friend who lives alone and has Alheimer's early stage. He wore the device for almost three years and then refused to wear it. I called and cancelled the service on November 10, 2023. My credit card company kept paying them regardless of my instructions. Finally, the credit company refunded me three months worth and demanded the money back from Medical Guardian. MG is now harassing me via phone calls and email to pay them. Letters written to headquarters go unanswered. This is definitely dishonest and gouging business practice. The device has been unplugged since November 2023 so they are not owed any money for service.
George Felgate
GBThey stand ready They stand ready. Billing is simple. This is insurance that brings peace of mind. Fortunately, my wife had not had a fall, but it is nice knowing Medical Guardian is there if needed.
Julia
GBWrist unit Everyone I have talked to was very helpful and knowledgeable. I recently ordered the wrist alert button unit and was very excited about it. I was told it would arrive in 7 to 10 days, my unit arrived 3 days after I ordered it!! I am very pleased with it!!
Laurie
GBI gave two stars so you would be… I gave two stars so you would be willing to read. Use another company . Medical guardian lacks consistency when you call. There is no such thing as a call back supervisor. Therr is a fair amount of time spent troubleshooting issues and they changed my service from Verizon to at and t without asking or telling me. I was told connection was bad and to call 911. That is just the start. I really just want to feel safe. I got it after four months in hospital and brain surgery from fall. Go somewhèe else l. I think they coast on a reputation unearned.