Extremely satisfied with my device Extremely satisfied with my device. It gives me peace of mind knowing there is someone readily available if I have a fall or medical emergency.

Great service Fortunately, I have not experienced an emergency need, but I have had two equipment issues over the years. One was resolved on the first phone call by the tech staff. Another time I misplaced my device and a replacement was sent overnight with a prepaid form to return the original if it was found (which it was). Staff is always courteous, knowledgeable, and efficient. (Date is estimated)

The Medical Guardian helps Reassure Living alone isn't fun. At times, it can be nerve-wracking, especially when there may be a medical ussue or a fall. Having my Medicak Guardian helps reassure me that help is close by at any hour without needing to phone anyone. Fall detection is an amazing addition.

They make it impossible to cancel service I got this for my friend who lives alone and has Alheimer's early stage. He wore the device for almost three years and then refused to wear it. I called and cancelled the service on November 10, 2023. My credit card company kept paying them regardless of my instructions. Finally, the credit company refunded me three months worth and demanded the money back from Medical Guardian. MG is now harassing me via phone calls and email to pay them. Letters written to headquarters go unanswered. This is definitely dishonest and gouging business practice. The device has been unplugged since November 2023 so they are not owed any money for service.

Poor customer service My mom cancelled her service in July. She sent in all the requested paperwork. Multiple times the said they never received it. Finally, they sent her a package to return the necklace. She never received her refund. November they send her a new bill. Contacted them again for refund and they said they never received the necklace in their own packaging. Never tried to track it. My mom called again and filled out paperwork online with a Medical Guardian rep. Now the still say they haven’t received it. They refuse to give my mom her refund. Horrible customer service and no way to treat a customer. Would never recommend them. Another company taking advantage of the elderly.