I have the MG Mini-Lite model. I have the MG Mini-Lite model. Comfortable. Easy to wear. Not heavy or bulky. Water Resistant. Service is good. Questions answered quickly. I have recommended this to several people who asked where I got my Mini-Lite.

Poor customer service My mom cancelled her service in July. She sent in all the requested paperwork. Multiple times the said they never received it. Finally, they sent her a package to return the necklace. She never received her refund. November they send her a new bill. Contacted them again for refund and they said they never received the necklace in their own packaging. Never tried to track it. My mom called again and filled out paperwork online with a Medical Guardian rep. Now the still say they haven’t received it. They refuse to give my mom her refund. Horrible customer service and no way to treat a customer. Would never recommend them. Another company taking advantage of the elderly.

Fraudulent business practice The reason for my 2 star review is based on my decision to not accept fall notification. To have to pay $10 more is, to me, having to pay twice. Why else would I pay $40/mo for help when I’ve fallen if not to get help when it’s needed? At best, I see their business model as a sham to entice seniors to pay for something that is already an essential reason for the subscription.

Wrist unit Everyone I have talked to was very helpful and knowledgeable. I recently ordered the wrist alert button unit and was very excited about it. I was told it would arrive in 7 to 10 days, my unit arrived 3 days after I ordered it!! I am very pleased with it!!

While the service is adequate in… While the service is adequate in nature, it is all telling when init is time to cancel the service your on wait for 15 min and they feel it is your responsibility to tell them why you are cancelling. I do not need to tell you anything please just cancel the service it is no longer required!!! Beware!!!