Horrible company! I bought this "service" back in November for my mother who had fallen a few times in the past. Wearing this device she fell an laid on the floor bleeding for 2 hours until I got home. So the device doesn't work I can understand that but when I called them to get the device replaced they tried to charge me for a faulty device. To make things worse when I tried to cancel they have you jump through hoops to cancel anything.. Fast forward 3 months from the time I tried to cancel.. I have had multiple phone calls to them and provided tracking that they have the device in their possession and now they are telling me it'll take 30 business days to get this cancelled.. Why? In the meantime I've been getting billed every month for a service I don't use and a device I don't even have! I've been through a couple different companies in the past for this type of service and this is by far the worst all around

I have the MG Mini-Lite model. I have the MG Mini-Lite model. Comfortable. Easy to wear. Not heavy or bulky. Water Resistant. Service is good. Questions answered quickly. I have recommended this to several people who asked where I got my Mini-Lite.

Poor customer service My mom cancelled her service in July. She sent in all the requested paperwork. Multiple times the said they never received it. Finally, they sent her a package to return the necklace. She never received her refund. November they send her a new bill. Contacted them again for refund and they said they never received the necklace in their own packaging. Never tried to track it. My mom called again and filled out paperwork online with a Medical Guardian rep. Now the still say they haven’t received it. They refuse to give my mom her refund. Horrible customer service and no way to treat a customer. Would never recommend them. Another company taking advantage of the elderly.

I gave two stars so you would be… I gave two stars so you would be willing to read. Use another company . Medical guardian lacks consistency when you call. There is no such thing as a call back supervisor. Therr is a fair amount of time spent troubleshooting issues and they changed my service from Verizon to at and t without asking or telling me. I was told connection was bad and to call 911. That is just the start. I really just want to feel safe. I got it after four months in hospital and brain surgery from fall. Go somewhèe else l. I think they coast on a reputation unearned.

While the service is adequate in… While the service is adequate in nature, it is all telling when init is time to cancel the service your on wait for 15 min and they feel it is your responsibility to tell them why you are cancelling. I do not need to tell you anything please just cancel the service it is no longer required!!! Beware!!!