Extremely satisfied with my device Extremely satisfied with my device. It gives me peace of mind knowing there is someone readily available if I have a fall or medical emergency.

Poor customer service My mom cancelled her service in July. She sent in all the requested paperwork. Multiple times the said they never received it. Finally, they sent her a package to return the necklace. She never received her refund. November they send her a new bill. Contacted them again for refund and they said they never received the necklace in their own packaging. Never tried to track it. My mom called again and filled out paperwork online with a Medical Guardian rep. Now the still say they haven’t received it. They refuse to give my mom her refund. Horrible customer service and no way to treat a customer. Would never recommend them. Another company taking advantage of the elderly.

Very dependable My mom is 96 and she cannot hear. Usually someone is with her at all times but she hits the button when she goes to her room or the restroom. I respond quickly and the operators are so nice. If I am home for awhile they will contact me right away. Both mom and I feel protected

While the service is adequate in… While the service is adequate in nature, it is all telling when init is time to cancel the service your on wait for 15 min and they feel it is your responsibility to tell them why you are cancelling. I do not need to tell you anything please just cancel the service it is no longer required!!! Beware!!!

Monthly check on necklace button… I check in monthly to see if working properly and it is !! Very, very nice employees answer right away...