Test never shipped Update: I explained the situation to Dave, who reached out after I left the 1 star review. He was very professional in researching what happened to my order and correcting the error to my satisfaction. I have now received the test and will update review after results are provided. Test never shipped. Could not reach anyone at RealTime Laboratories by phone or email despite multiple attempts at both sending email and leaving messages. Currently disputing charge with my credit card company

I would not normally review your… I would not normally review your company at this point in time, however, you keep sending surveys to me. I am rating your company as a zero at this point because my sample was lost. I understand that your business was affected by the severe winter storms, but my test should have already been processed by that point in time. I did receive a new test in the mail today, so now the long wait begins once again.

Customer service doesn’t exist I have tried in every way I could possibly think of to get someone to contact me and let me know how I can get the paperwork to turn into my insurance. It says it’s available but it doesn’t show up in the order on how one is supposed to order/obtain it and NO ONE will connect me to who can answer this question or return a voice mail. I even asked my doctor if this place is even legit. I have not done the sample yet, because I have lost confidence in this lab.

Not impressed with the service Not impressed with the service. Sent a urine specimen and a check. They cashed the check and discarded the sample because they said it took too long to reach them. They sent another sample kit. I sent another sample, which they are holding because they want another check! I ALWAYS have to initiate the emails. They never say whether they received my sample or that they are waiting for payment (which they already have). I emailed again and called twice…..no response. The other lab my provider told me to use was in communication every step of the way! I have lost time waiting to hear from them when they made no effort to get in touch with me. REALLY dissatisfied at this point!

I'm in the process of testing and… I'm in the process of testing and RealTime labs has been extremely helpful in answering my many questions. It is nice to be able to reach someone by phone that can answer questions, especially for the amount being paid. Other companies I've used charged an additional fee to speak with someone. I just hope my testing results are as good as their service!