RealTime Laboratories

Fairway Drive 4100, 75010, Carrollton, United States
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3.65
Based on 20 Reviews

5

50.00%

4

15.00%

3

5.00%

2

10.00%

1

20.00%
About RealTime Laboratories

We use a patient-focused approach and an advanced mold test kit to help those suffering from 15 common and toxic mycotoxins produced by indoor mold contaminants.

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Marianne Dean
GB

Fantastic...easy test Fantastic...easy test, fast response time, good customer service and Dr Matt called me right when I requested explaining results; he did not rush me at all giving helpful answers along with very good advice. Thanks for taking such thorough care of your patients! Definitely recommend

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Robert Taylor
KR

It would certainly help if you gave a correlation to other units commonly used. Thanks. It would certainly help if you gave a correlation between the units you use and those used by your competitor. I had two tests by them previously and am having difficulty comparing your results with theirs. Kathleen Taylor

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Tim R.
GB

Unprofessional service Instructions that come for the test are vague and poorly written. I had to re-read it several times to figure out what to do. My test got to them when they lost electricity due to a bad ice storm. Obviously not their fault, but their response after that time was extremely unprofessional. I spent 1 & 1/2 weeks trying to find out where my test was - what was the status, etc.. No one returned my calls - not the receptionist or the lab supervisor. Finally I called the financial department and they issued a refund for the $399 fee that I had to pay up-front.

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JENNIFER J
GB

Payment was a nightmare Payment was a nightmare. It took over a month to get paid and get results. Agent kept demanding my federal Medicare card which is invalid since I now have Medicare coverage through Blue Cross. Then they took my credit card down wrong. Brutal process!!!!! Never again thank you

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Pamela
CA

I got the lab results quite easily but… I got the lab results quite easily but I did find the instructions that came with the test confusing as far as shipping. There was no explanation on the shipping paperwork and when I called their lab for help, no one returned my calls after two attempts. I had to phone the shipper for instructions. I did not have this issue with Great Plains Labs, all was explained. I would tell Real Labs to be more explicit in their paperwork and to be available for any questions someone may have.

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