Real Time Labs does an excellent job… Real Time Labs does an excellent job for us - we can use them to drop ship to remote patients, give kits in office - and recently, when a patient did the kit wrong, they were very helpful and accommodating in helping us figure out what to do. It would be hard for me to practice without RTL. Much appreciated.

Test never shipped Update: I explained the situation to Dave, who reached out after I left the 1 star review. He was very professional in researching what happened to my order and correcting the error to my satisfaction. I have now received the test and will update review after results are provided. Test never shipped. Could not reach anyone at RealTime Laboratories by phone or email despite multiple attempts at both sending email and leaving messages. Currently disputing charge with my credit card company

Customer service doesn’t exist I have tried in every way I could possibly think of to get someone to contact me and let me know how I can get the paperwork to turn into my insurance. It says it’s available but it doesn’t show up in the order on how one is supposed to order/obtain it and NO ONE will connect me to who can answer this question or return a voice mail. I even asked my doctor if this place is even legit. I have not done the sample yet, because I have lost confidence in this lab.

Horrible experience so far…. Lost everything due to mold- the word devastating doesn’t even begin to describe. Tried several months ago to get info on insurance with Realtime- awful experience. Finally saved enough to afford the tests out of pocket- after being homeless- infant in the hospital-been a rough 9 months…. and then to have the most horrible angry old man on the phone. Was promised my tests would ship by Friday if my order was placed before 3:30. They did not. They shipped this morning- and after reading the recent review from Sept 2023- I’m extremely skeptical this is going to end well. I’m in a lawsuit over this situation- everything I own is on the line and these people just want their money and could care less about the people needing their services. Unfortunately they are pretty much a monopoly in this business or else I would have used someone else months ago. I will provide a follow up review after I get the tests and turn them back in and get the results. Praying these people get their act together in the customer service department and the rest of my experience goes well.

I got the lab results quite easily but… I got the lab results quite easily but I did find the instructions that came with the test confusing as far as shipping. There was no explanation on the shipping paperwork and when I called their lab for help, no one returned my calls after two attempts. I had to phone the shipper for instructions. I did not have this issue with Great Plains Labs, all was explained. I would tell Real Labs to be more explicit in their paperwork and to be available for any questions someone may have.