Lab work showed up in a timely manner… Lab work showed up in a timely manner with easy to follow instructions. I sent the test off with the enclosed shipping material and printed address which made that super easy. It took about 2 weeks to get my results which came in the mail and then my receipt emailed to me from the company. My results were easy to read with some added information to help me understand them more clearly. I will defiantly use this company again if I need more testing done.

Payment was a nightmare Payment was a nightmare. It took over a month to get paid and get results. Agent kept demanding my federal Medicare card which is invalid since I now have Medicare coverage through Blue Cross. Then they took my credit card down wrong. Brutal process!!!!! Never again thank you

Test never shipped Update: I explained the situation to Dave, who reached out after I left the 1 star review. He was very professional in researching what happened to my order and correcting the error to my satisfaction. I have now received the test and will update review after results are provided. Test never shipped. Could not reach anyone at RealTime Laboratories by phone or email despite multiple attempts at both sending email and leaving messages. Currently disputing charge with my credit card company

It would certainly help if you gave a correlation to other units commonly used. Thanks. It would certainly help if you gave a correlation between the units you use and those used by your competitor. I had two tests by them previously and am having difficulty comparing your results with theirs. Kathleen Taylor

Customer service doesn’t exist I have tried in every way I could possibly think of to get someone to contact me and let me know how I can get the paperwork to turn into my insurance. It says it’s available but it doesn’t show up in the order on how one is supposed to order/obtain it and NO ONE will connect me to who can answer this question or return a voice mail. I even asked my doctor if this place is even legit. I have not done the sample yet, because I have lost confidence in this lab.