Test never shipped Update: I explained the situation to Dave, who reached out after I left the 1 star review. He was very professional in researching what happened to my order and correcting the error to my satisfaction. I have now received the test and will update review after results are provided. Test never shipped. Could not reach anyone at RealTime Laboratories by phone or email despite multiple attempts at both sending email and leaving messages. Currently disputing charge with my credit card company

Real Time Labs does an excellent job… Real Time Labs does an excellent job for us - we can use them to drop ship to remote patients, give kits in office - and recently, when a patient did the kit wrong, they were very helpful and accommodating in helping us figure out what to do. It would be hard for me to practice without RTL. Much appreciated.

Unprofessional service Instructions that come for the test are vague and poorly written. I had to re-read it several times to figure out what to do. My test got to them when they lost electricity due to a bad ice storm. Obviously not their fault, but their response after that time was extremely unprofessional. I spent 1 & 1/2 weeks trying to find out where my test was - what was the status, etc.. No one returned my calls - not the receptionist or the lab supervisor. Finally I called the financial department and they issued a refund for the $399 fee that I had to pay up-front.

Fantastic...easy test Fantastic...easy test, fast response time, good customer service and Dr Matt called me right when I requested explaining results; he did not rush me at all giving helpful answers along with very good advice. Thanks for taking such thorough care of your patients! Definitely recommend

Lab work showed up in a timely manner… Lab work showed up in a timely manner with easy to follow instructions. I sent the test off with the enclosed shipping material and printed address which made that super easy. It took about 2 weeks to get my results which came in the mail and then my receipt emailed to me from the company. My results were easy to read with some added information to help me understand them more clearly. I will defiantly use this company again if I need more testing done.