Payment was a nightmare Payment was a nightmare. It took over a month to get paid and get results. Agent kept demanding my federal Medicare card which is invalid since I now have Medicare coverage through Blue Cross. Then they took my credit card down wrong. Brutal process!!!!! Never again thank you

Customer service doesn’t exist I have tried in every way I could possibly think of to get someone to contact me and let me know how I can get the paperwork to turn into my insurance. It says it’s available but it doesn’t show up in the order on how one is supposed to order/obtain it and NO ONE will connect me to who can answer this question or return a voice mail. I even asked my doctor if this place is even legit. I have not done the sample yet, because I have lost confidence in this lab.

Not impressed with the service Not impressed with the service. Sent a urine specimen and a check. They cashed the check and discarded the sample because they said it took too long to reach them. They sent another sample kit. I sent another sample, which they are holding because they want another check! I ALWAYS have to initiate the emails. They never say whether they received my sample or that they are waiting for payment (which they already have). I emailed again and called twice…..no response. The other lab my provider told me to use was in communication every step of the way! I have lost time waiting to hear from them when they made no effort to get in touch with me. REALLY dissatisfied at this point!

Lab work showed up in a timely manner… Lab work showed up in a timely manner with easy to follow instructions. I sent the test off with the enclosed shipping material and printed address which made that super easy. It took about 2 weeks to get my results which came in the mail and then my receipt emailed to me from the company. My results were easy to read with some added information to help me understand them more clearly. I will defiantly use this company again if I need more testing done.

Horrible experience so far…. Lost everything due to mold- the word devastating doesn’t even begin to describe. Tried several months ago to get info on insurance with Realtime- awful experience. Finally saved enough to afford the tests out of pocket- after being homeless- infant in the hospital-been a rough 9 months…. and then to have the most horrible angry old man on the phone. Was promised my tests would ship by Friday if my order was placed before 3:30. They did not. They shipped this morning- and after reading the recent review from Sept 2023- I’m extremely skeptical this is going to end well. I’m in a lawsuit over this situation- everything I own is on the line and these people just want their money and could care less about the people needing their services. Unfortunately they are pretty much a monopoly in this business or else I would have used someone else months ago. I will provide a follow up review after I get the tests and turn them back in and get the results. Praying these people get their act together in the customer service department and the rest of my experience goes well.