I would not normally review your… I would not normally review your company at this point in time, however, you keep sending surveys to me. I am rating your company as a zero at this point because my sample was lost. I understand that your business was affected by the severe winter storms, but my test should have already been processed by that point in time. I did receive a new test in the mail today, so now the long wait begins once again.

Renu in Insurance Billing is a real… Renu in Insurance Billing is a real problem solver. I had a problem getting medicare to pay for a mold test and how to get the test done by my next Doctor's appointment. Renu called me back quickly and explained in detail how to accomplish these two goals. She is knowledgeable, competent and pleasant to talk to. Quess what, she returns phone calls, unheard of in 2022. Don Bartek/New Jersey

Customer service doesn’t exist I have tried in every way I could possibly think of to get someone to contact me and let me know how I can get the paperwork to turn into my insurance. It says it’s available but it doesn’t show up in the order on how one is supposed to order/obtain it and NO ONE will connect me to who can answer this question or return a voice mail. I even asked my doctor if this place is even legit. I have not done the sample yet, because I have lost confidence in this lab.

Payment was a nightmare Payment was a nightmare. It took over a month to get paid and get results. Agent kept demanding my federal Medicare card which is invalid since I now have Medicare coverage through Blue Cross. Then they took my credit card down wrong. Brutal process!!!!! Never again thank you

Reliable and Trustworthy Covid testing done easy with RealTime Labs. I made my appointment online, and my results were easy to attain from the secure email that was sent to me. The Medical Assistants were thorough with my paperwork and ID verification. They were also very gentle when taking my sample. I am also a repeat customer!