Ev
GBPoor experience Poor experience. Hire some behavioral scientists. Think through your user flow. It's bad. Your support team also sucks. They say different things. One told me to turn my phone on/off, delete/reinstall. First of all, I had already done that I had said so. Second, a second support person then clarified that it wasn't a bug, that was actually how it was supposed to function. A poor experience.
Real_Me
CHDON'T WASTE YOUR MONEY DON'T WASTE YOUR MONEY, IT'S A RIP OFF: the customer service is silent and inactive, when it does reply after making me wait for 3 weeks, it is unwilling to refund or replace the product which was still under guarantee. I am shocked for a Swiss company! I bought the bracelet in August 2022. After using it less than 6 times, so almost 2 weeks later, the bracelet started malfunctioning and did not charge properly. I contacted the customer service by email (they have no phone number) several times and waited for at least 3 weeks before receiving a proper reply. I asked to replace the product or refund me. They advised me to do some manipulations, which I did. The bracelet still did not work. I sent them all the photos, videos, and all proof that it was not working, and asked again for a refund. Again, their reply every 3 weeks is: do these xyz manipulations and it will work. Of course, everything they suggested me did not work. I paid USD 300 for this fertility bracelet which stopped working in less than 2 weeks!
Chb
GBGood functionality, but be prepared to craft your own strap The Ava bracelet has been a helpful tool in tracking my fertility, and easily added to my routine. However, the silicone strap broke into pieces after maybe a couple months of use, and Ava would not give me a replacement strap or even sell me one. I've had to finagle my own solution, because without a strap the device is useless.
ZM
GBGreat fertility tracking! This watch makes it super convenient to track multiple inputs to fertility. I LOVE the data it gives me and it’s the only app that shows cycle over cycle history overlaid like Ava does which allows me to look at each metric over every cycle to compare. 4 stars due to: Periodically the articles will open in French. When you are pregnant and turn on the pregnancy setting, you lose access to the history tracking I called to above.
Duska Gostic
GBThis is AMAZING In general: I love this product. One star off is for two things: one - the bracelet is sooo tiny it basically was worn out within the first year and I had to replace it. And the other point - sometimes I have an issue with the app telling me “problem to read data” - I just have to synch it more often and it works. Just a bit annoying. Over all - great product. I have only used the regular version of it (not with guarantee) since reading and doing research about this product - I believed (& believe) it works. Otherwise they would not offer money back guarantee. Best purchase ever. If you don’t have PCOS etc. this is a perfect hormone free birth control solution. But you have to be using it regardless & never unprotected intercourse with strangers ! This is my second pregnancy with the help of Ava ! Thank you so much.