Abigail Arocho
GBI ordered a new bracelet I ordered a new bracelet , it didn’t work. Contacted customer service, took almost 2 weeks to hear back. Was offered many different labor intensive steps to make my braclet work. Failed attempts, finally sent another. Same issues with the braclet, did not function from day one. I noticed both were manufactured in 2021. Finally got a third bracelet and it worked, interestingly was manufactured in 2022 this time. Customer service has been horrible in response times and their acceptability for a poorly working device is not right.
Alexandra Tran
GBGood for TTC, garbage for tracking pregnancy I've used it consistently for 6 months in order to become pregnant. Prediction of ovulation was correct. Removing 1 star because the braclet band is cheap and the little loops to hold the bands together both broke by 3 months. Another star removed because it is a garbage pregnancy tracker. If you input the conception date (which is in your data! And more accurate that 1st day of last period) it starts acting like conception date is date of last period, so 4 weeks behind. Stupid. And having to toggle back and forth between week groups is annoying, particularly when the scale for your data increases/decreases is visually different from month to month. Expected much better after the TTC interface was so good.
Ashley
GBIt works but poor customer service and end of life product The app is great it definitely helps you plan for pregnancy or not! The bracelet tracking is spot on it helped me get pregnant with my 1st child. However… the customer service could not be worse. I reached out when trying to track and conceive for my 2nd and the device would not record! It would either say charged n green then die or it would seem like it worked and then fail uploads night after night. I went from zero problems to it not working suddenly. Customer service said oh it’s dead you need to buy a new one. Excuse me? Where n how are we selling products that just die and are end of life while it isn’t described anywhere in advertising or purchasing. No trouble shooting, no coupon towards a new one not even a standard apology statement. I don’t care how well something works; if you have horrible customer service then I’ll move onto many of the other working devices. Do better Ava.
Ev
GBPoor experience Poor experience. Hire some behavioral scientists. Think through your user flow. It's bad. Your support team also sucks. They say different things. One told me to turn my phone on/off, delete/reinstall. First of all, I had already done that I had said so. Second, a second support person then clarified that it wasn't a bug, that was actually how it was supposed to function. A poor experience.
Amber
GBThe Ava bracelet made tracking easy Using the Ava bracelet made tracking ovulation easy. For us it was accurate and reliable. When we started TTC, we were able to succeed in 4 months. I highly recommend it to any friends looking to track their cycles better.