Abigail Arocho
GBI ordered a new bracelet I ordered a new bracelet , it didn’t work. Contacted customer service, took almost 2 weeks to hear back. Was offered many different labor intensive steps to make my braclet work. Failed attempts, finally sent another. Same issues with the braclet, did not function from day one. I noticed both were manufactured in 2021. Finally got a third bracelet and it worked, interestingly was manufactured in 2022 this time. Customer service has been horrible in response times and their acceptability for a poorly working device is not right.
ZM
GBGreat fertility tracking! This watch makes it super convenient to track multiple inputs to fertility. I LOVE the data it gives me and it’s the only app that shows cycle over cycle history overlaid like Ava does which allows me to look at each metric over every cycle to compare. 4 stars due to: Periodically the articles will open in French. When you are pregnant and turn on the pregnancy setting, you lose access to the history tracking I called to above.
Real_Me
CHDON'T WASTE YOUR MONEY DON'T WASTE YOUR MONEY, IT'S A RIP OFF: the customer service is silent and inactive, when it does reply after making me wait for 3 weeks, it is unwilling to refund or replace the product which was still under guarantee. I am shocked for a Swiss company! I bought the bracelet in August 2022. After using it less than 6 times, so almost 2 weeks later, the bracelet started malfunctioning and did not charge properly. I contacted the customer service by email (they have no phone number) several times and waited for at least 3 weeks before receiving a proper reply. I asked to replace the product or refund me. They advised me to do some manipulations, which I did. The bracelet still did not work. I sent them all the photos, videos, and all proof that it was not working, and asked again for a refund. Again, their reply every 3 weeks is: do these xyz manipulations and it will work. Of course, everything they suggested me did not work. I paid USD 300 for this fertility bracelet which stopped working in less than 2 weeks!
Pauline Issard
GBGreat insights but annoying to charge I love the insights that my Ava app gives me! I'm getting a much better understanding of my cycles! The bracelet is comfortable to wear and the sync is quick every morning. I'm just giving it 4 stars because you need to charge it every day which is quite annoying... But I know that this is the only way you can get some accurate data from so many sensors. I just wonder if all the data on top of the temperature (HR etc) is really useful and whether the tempdrop sensor that doesn't need to be charged would have been enough for knowing precisely when I ovulate.
DH
GBBracelet, app, & customer service are all Wonder I appreciate how much the bracelet and app monitor while sleeping. It's been a great way to learn more about and track my overall cycle and help let me know the best window of time to try for a baby. <3 customer service has always been wonderful and quick to assist with any needs. Also, the pregnant side of the app is very useful for tracking daily changes. Just started using it now and already impressed!