Heather Robinette
GBLove how the Ava does all the work Love how the Ava does all the work — no need to sit for 10 minutes in the morning with a thermometer in my mouth. I find it to be very accurate too! The reason only 4 stars is due to the frequent (daily) app glitches — I always have to click on something twice for it to work!
Abigail Arocho
GBI ordered a new bracelet I ordered a new bracelet , it didn’t work. Contacted customer service, took almost 2 weeks to hear back. Was offered many different labor intensive steps to make my braclet work. Failed attempts, finally sent another. Same issues with the braclet, did not function from day one. I noticed both were manufactured in 2021. Finally got a third bracelet and it worked, interestingly was manufactured in 2022 this time. Customer service has been horrible in response times and their acceptability for a poorly working device is not right.
Lindsey Marie
GBSecond time getting pregnant! Second time getting pregnant using the Ava Bracelet! It's a little spotty on recording sleep, but besides that it has worked great for us on predicting our fertile window. Also love all of the info once you are pregnant, too!
Ev
GBPoor experience Poor experience. Hire some behavioral scientists. Think through your user flow. It's bad. Your support team also sucks. They say different things. One told me to turn my phone on/off, delete/reinstall. First of all, I had already done that I had said so. Second, a second support person then clarified that it wasn't a bug, that was actually how it was supposed to function. A poor experience.
Real_Me
CHDON'T WASTE YOUR MONEY DON'T WASTE YOUR MONEY, IT'S A RIP OFF: the customer service is silent and inactive, when it does reply after making me wait for 3 weeks, it is unwilling to refund or replace the product which was still under guarantee. I am shocked for a Swiss company! I bought the bracelet in August 2022. After using it less than 6 times, so almost 2 weeks later, the bracelet started malfunctioning and did not charge properly. I contacted the customer service by email (they have no phone number) several times and waited for at least 3 weeks before receiving a proper reply. I asked to replace the product or refund me. They advised me to do some manipulations, which I did. The bracelet still did not work. I sent them all the photos, videos, and all proof that it was not working, and asked again for a refund. Again, their reply every 3 weeks is: do these xyz manipulations and it will work. Of course, everything they suggested me did not work. I paid USD 300 for this fertility bracelet which stopped working in less than 2 weeks!