Abigail Arocho
GBI ordered a new bracelet I ordered a new bracelet , it didn’t work. Contacted customer service, took almost 2 weeks to hear back. Was offered many different labor intensive steps to make my braclet work. Failed attempts, finally sent another. Same issues with the braclet, did not function from day one. I noticed both were manufactured in 2021. Finally got a third bracelet and it worked, interestingly was manufactured in 2022 this time. Customer service has been horrible in response times and their acceptability for a poorly working device is not right.
Heather Robinette
GBLove how the Ava does all the work Love how the Ava does all the work — no need to sit for 10 minutes in the morning with a thermometer in my mouth. I find it to be very accurate too! The reason only 4 stars is due to the frequent (daily) app glitches — I always have to click on something twice for it to work!
Real_Me
CHDON'T WASTE YOUR MONEY DON'T WASTE YOUR MONEY, IT'S A RIP OFF: the customer service is silent and inactive, when it does reply after making me wait for 3 weeks, it is unwilling to refund or replace the product which was still under guarantee. I am shocked for a Swiss company! I bought the bracelet in August 2022. After using it less than 6 times, so almost 2 weeks later, the bracelet started malfunctioning and did not charge properly. I contacted the customer service by email (they have no phone number) several times and waited for at least 3 weeks before receiving a proper reply. I asked to replace the product or refund me. They advised me to do some manipulations, which I did. The bracelet still did not work. I sent them all the photos, videos, and all proof that it was not working, and asked again for a refund. Again, their reply every 3 weeks is: do these xyz manipulations and it will work. Of course, everything they suggested me did not work. I paid USD 300 for this fertility bracelet which stopped working in less than 2 weeks!
Sydney Robinson
GBNot worth the price point I have struggled with several nights of lost data due to the device not syncing properly. The bracelet is also not as durable as expected (one of the silicone clasps broke after one month of wear). I have used a free phone fertility app concurrently with Ava and I have actually found the free app to be more accurate. Once transitioning to pregnancy mode in Ava, I was asked questions that the application should have already known due to it being logged in the system (first date of my last menstrual period). Overall disappointed with the service for the price tag.
Jessica Cha
GBNo other app was more accurate in… No other app was more accurate in tracking my ovulation than Ava was! After months of unsuccessfully TTC by relying only on my period tracker, I got pregnant after the first cycle of using Ava for both my pregnancies. This second time that I got pregnant, I did stop tracking after my ovulation ended because I remember with my first, I was getting anxiety from analyzing the data too much. But I'm forever grateful to Ava and recommend it to everyone. Thank you Ava, xoxo.