Abigail Arocho
GBI ordered a new bracelet I ordered a new bracelet , it didn’t work. Contacted customer service, took almost 2 weeks to hear back. Was offered many different labor intensive steps to make my braclet work. Failed attempts, finally sent another. Same issues with the braclet, did not function from day one. I noticed both were manufactured in 2021. Finally got a third bracelet and it worked, interestingly was manufactured in 2022 this time. Customer service has been horrible in response times and their acceptability for a poorly working device is not right.
Amber
GBThe Ava bracelet made tracking easy Using the Ava bracelet made tracking ovulation easy. For us it was accurate and reliable. When we started TTC, we were able to succeed in 4 months. I highly recommend it to any friends looking to track their cycles better.
Sydney Robinson
GBNot worth the price point I have struggled with several nights of lost data due to the device not syncing properly. The bracelet is also not as durable as expected (one of the silicone clasps broke after one month of wear). I have used a free phone fertility app concurrently with Ava and I have actually found the free app to be more accurate. Once transitioning to pregnancy mode in Ava, I was asked questions that the application should have already known due to it being logged in the system (first date of my last menstrual period). Overall disappointed with the service for the price tag.
Rachel Graff
GBHelped me conceive faster! Thanks I really enjoyed using my Ava and I don’t think I would have gotten pregnant nearly as fast without it! My Ava helped me discover I ovulate unusually late in my cycle. Thanks to Ava, we got pregnant after only two months of trying. The key to the Ava is consistency, though. There are occasionally technical glitches but they didn’t affect the overall experience/success though.
Real_Me
CHDON'T WASTE YOUR MONEY DON'T WASTE YOUR MONEY, IT'S A RIP OFF: the customer service is silent and inactive, when it does reply after making me wait for 3 weeks, it is unwilling to refund or replace the product which was still under guarantee. I am shocked for a Swiss company! I bought the bracelet in August 2022. After using it less than 6 times, so almost 2 weeks later, the bracelet started malfunctioning and did not charge properly. I contacted the customer service by email (they have no phone number) several times and waited for at least 3 weeks before receiving a proper reply. I asked to replace the product or refund me. They advised me to do some manipulations, which I did. The bracelet still did not work. I sent them all the photos, videos, and all proof that it was not working, and asked again for a refund. Again, their reply every 3 weeks is: do these xyz manipulations and it will work. Of course, everything they suggested me did not work. I paid USD 300 for this fertility bracelet which stopped working in less than 2 weeks!