Real_Me
CHDON'T WASTE YOUR MONEY DON'T WASTE YOUR MONEY, IT'S A RIP OFF: the customer service is silent and inactive, when it does reply after making me wait for 3 weeks, it is unwilling to refund or replace the product which was still under guarantee. I am shocked for a Swiss company! I bought the bracelet in August 2022. After using it less than 6 times, so almost 2 weeks later, the bracelet started malfunctioning and did not charge properly. I contacted the customer service by email (they have no phone number) several times and waited for at least 3 weeks before receiving a proper reply. I asked to replace the product or refund me. They advised me to do some manipulations, which I did. The bracelet still did not work. I sent them all the photos, videos, and all proof that it was not working, and asked again for a refund. Again, their reply every 3 weeks is: do these xyz manipulations and it will work. Of course, everything they suggested me did not work. I paid USD 300 for this fertility bracelet which stopped working in less than 2 weeks!
Abigail Arocho
GBI ordered a new bracelet I ordered a new bracelet , it didn’t work. Contacted customer service, took almost 2 weeks to hear back. Was offered many different labor intensive steps to make my braclet work. Failed attempts, finally sent another. Same issues with the braclet, did not function from day one. I noticed both were manufactured in 2021. Finally got a third bracelet and it worked, interestingly was manufactured in 2022 this time. Customer service has been horrible in response times and their acceptability for a poorly working device is not right.
Alexandra Tran
GBGood for TTC, garbage for tracking pregnancy I've used it consistently for 6 months in order to become pregnant. Prediction of ovulation was correct. Removing 1 star because the braclet band is cheap and the little loops to hold the bands together both broke by 3 months. Another star removed because it is a garbage pregnancy tracker. If you input the conception date (which is in your data! And more accurate that 1st day of last period) it starts acting like conception date is date of last period, so 4 weeks behind. Stupid. And having to toggle back and forth between week groups is annoying, particularly when the scale for your data increases/decreases is visually different from month to month. Expected much better after the TTC interface was so good.
Heather Robinette
GBLove how the Ava does all the work Love how the Ava does all the work — no need to sit for 10 minutes in the morning with a thermometer in my mouth. I find it to be very accurate too! The reason only 4 stars is due to the frequent (daily) app glitches — I always have to click on something twice for it to work!
DH
GBBracelet, app, & customer service are all Wonder I appreciate how much the bracelet and app monitor while sleeping. It's been a great way to learn more about and track my overall cycle and help let me know the best window of time to try for a baby. <3 customer service has always been wonderful and quick to assist with any needs. Also, the pregnant side of the app is very useful for tracking daily changes. Just started using it now and already impressed!