Ashley
GBIt works but poor customer service and end of life product The app is great it definitely helps you plan for pregnancy or not! The bracelet tracking is spot on it helped me get pregnant with my 1st child. However… the customer service could not be worse. I reached out when trying to track and conceive for my 2nd and the device would not record! It would either say charged n green then die or it would seem like it worked and then fail uploads night after night. I went from zero problems to it not working suddenly. Customer service said oh it’s dead you need to buy a new one. Excuse me? Where n how are we selling products that just die and are end of life while it isn’t described anywhere in advertising or purchasing. No trouble shooting, no coupon towards a new one not even a standard apology statement. I don’t care how well something works; if you have horrible customer service then I’ll move onto many of the other working devices. Do better Ava.
Heather Robinette
GBLove how the Ava does all the work Love how the Ava does all the work — no need to sit for 10 minutes in the morning with a thermometer in my mouth. I find it to be very accurate too! The reason only 4 stars is due to the frequent (daily) app glitches — I always have to click on something twice for it to work!
Chb
GBGood functionality, but be prepared to craft your own strap The Ava bracelet has been a helpful tool in tracking my fertility, and easily added to my routine. However, the silicone strap broke into pieces after maybe a couple months of use, and Ava would not give me a replacement strap or even sell me one. I've had to finagle my own solution, because without a strap the device is useless.
DH
GBBracelet, app, & customer service are all Wonder I appreciate how much the bracelet and app monitor while sleeping. It's been a great way to learn more about and track my overall cycle and help let me know the best window of time to try for a baby. <3 customer service has always been wonderful and quick to assist with any needs. Also, the pregnant side of the app is very useful for tracking daily changes. Just started using it now and already impressed!
Ev
GBPoor experience Poor experience. Hire some behavioral scientists. Think through your user flow. It's bad. Your support team also sucks. They say different things. One told me to turn my phone on/off, delete/reinstall. First of all, I had already done that I had said so. Second, a second support person then clarified that it wasn't a bug, that was actually how it was supposed to function. A poor experience.