Donald Warmuth
GBWorst transaction I've had in twenty… Worst transaction I've had in twenty years!!!!!! They don't care about customer satisfaction, or returns. YOU pay to return AND they charge 20% for the privilege!! Be EXTREMELY SURE you have the right item when you order or they will stick it to you. Go to e-bay or Amazon and stay away from here!!!!!!
Kelly Melton
GBGreat customer service This company is so easy to deal with! I had rented a POC from them in the past and when I was ready to buy one they had a refurbished unit available for an unbelievable low price. When I asked about purchasing a second battery I told them the price I'd found on Amazon and they matched it! Quick delivery in an extremely secure well padded box, nice small company, Someone always answers the phone, just ask to speak to your person you've been working with and you're good to go! There is a small business feel to the customer service.
Michael Simonson
GBVery poor customer service Very poor customer service. My order indicated overnight service for which I paid over $90. My order never arrived. I called this morning and was told that it was a UPS problem -- they did not pick up orders. I asked why no one let me know that this important order was not shipped and was told: "we do not contact customers." Very disappointed and very upset.
Patrick Salazar
GBPurchased two ResMed cpap mask… Purchased two ResMed cpap mask cushions. Should have known better as they were $15 cheaper than my usual supplier. Already leaking after less than one month of use. Online "live" chat is worthless. Says they won't refund for products they purchase from a manufacturer! What? UPDATE: Customer service rep just called and claimed that the mask cushion lasts two weeks. Ridiculous! All RedMed online content says they last at least three months. Then he starts yelling and saying that he is going to "blow me up online" because of my review! Can you freaking believe this bullying?
Jerome M. Waler
GBThe personnel on the phone was… The personnel on the phone was knowledgeable and courteous and patient. The product arrived earlier than the estimated delivery date. The kink resistant and non memory oxygen tubing is performing as described, beyond my expectations, and I am delighted with this product. Thank you and keep up the good work!!