REFUND GUARANTEE IS A LIE … The refund guarantee is a lie. It has not worked for me. I contacted customer services several times to request a refund and to return the product, but no reply. Also it took 3 weeks to come, and no instructions on how to use it. You can’t just lay on it if you’re shorter than advertised male. Again I asked for help /instruction on use, no reply. Very disappointed after reading all the positive feedback which made me buy it. Also it was more expensive to order directly with AcemendUK than Amazon I wish I had used Amazon it would have been far easier to return.

Strecter to hard and can not adjust in level The strecter is not adjustable and to hard for the back eg. If you are sensitive in Lumbar region. Has written 3 times to Acemend without any respons?? After a 1 week the company never returned with any answers to my request ??? 24.9 Company has contacted me today and we have sucessfully found a solution and refund.

new user for the Acemend back stretcher I received the acemend refresh stretcher just today and have used it twice. I am surprised how quickly I felt the results for my lower back/sciatica. The sciatica has kept me out of the gym and has been very frustrating but I am excited to get such quick results and looking forward to resuming my cardio workouts on the Accutrainer.

Very poor customer service! I recently received my back stretcher and have sent three emails already as well as requested info on the online website forum, still no response from them! I am starting to get very concerned that I may have been totally mislead by their advertising jargon? Do they actually care?

Good tool to improve posture I purchased the neck & back stretcher. It worked really well to relieve the tension in my upper and lower back. I've been using it for 10 min in the morning and before sleep. It also helps correct my slouching posture. I am very satisfied with the product. Will definitely recommend anyone who has back pain to use it.