This device has never worked for me. This device has never worked for me as advertised. When I called to request a return for refund I was asked to modify the mouthpiece and try it again. It still didn't work, but enough time had passed that a refund was no longer an option. It was a complete waste of money and time, and I cannot recommend it at all, to anyone.

The experience was good… The experience was good…. I’ve adapted well to the machine.

Could be a better experience Nurse was a no-show for video screening appointment, due to a clerical error. Otherwise, screening was very easy, and obtaining a prescription likewise. The app is a bit clunky, as it's not clear what units are expected in the profile. I assumed metric. Deleting one's account is also somewhat non-obvious, although I did find the setting in the app to do so.

The ordering process is a challenge and shipping is poor The ordering process is a challenge. If you decide to pay as you go, different forms are required. The pricing didn't match so an adjustment was made. When it came to shipping the device, they missed the address 2x. I have been waiting over 2 weeks for the device to show up. In the end it will be 3 weeks before I see it will all the corrections their distributor has had to correct.

Chin strap, detailed product description I ordered items that don't fit my machine. It would be nice if there were detailed explainations next to the items. I also wish you made a face/chin strap. No matter how I lay it always falls out of my mouth!