NK
GBExcellent Service - Premature Product I think the product has been released prematurely and I'm paying a premium to test it for the company. The mouthpiece has broken several times and apart from one time, I've had to pay to replace it. I have yet to reach stats showing success, but that is likely as much to do with my own sleep issues. Medical and customer service have been excellent.
Samuel Tai
GBCould be a better experience Nurse was a no-show for video screening appointment, due to a clerical error. Otherwise, screening was very easy, and obtaining a prescription likewise. The app is a bit clunky, as it's not clear what units are expected in the profile. I assumed metric. Deleting one's account is also somewhat non-obvious, although I did find the setting in the app to do so.
Michelle Daley-Cardoza
GBdid not work for me did not work for me - had to get the cpap
Rod Eddington
GBGreat Product - Very Poor Customer Service with Company's Counselor Product appears to be highly effective. Had a counselor call ... stated she would be back to help me with problems in gaining compliance this past Monday - she never reached out to me. A one-hour meeting ended up as a seven-minute call. She seemed to be in a rush to get me off the phone. I am not happy with the customer support. This is a critical area that requires improvement. The company's success in getting quality results for your clients hangs in the balance.
Benjamin Aagard
GBHope is not good enough to replace missed sleep. I really wanted/needed INAP to work but it has a few fatal flaws. - tube is too short to have unit anywhere but in bed with you. - tube out of mouthpiece is straight only and prevents routing tube to any side of head. For a back sleeper this is bad. For a side sleeper that’s fine if you don’t switch positions. For a change position sleeper it is more than inconvenient. - for jaw grinders mouth piece is not up to the task. Not big enough to wear dental appliance and too small to offer up grinding protection. - for folks who are mouth breather sleepers, suction is not strong enough to help train you to sleep closed mouth. A jaw strap is a bit useful but could not get the right combination with the other issues mentioned above to make it work. I have other comments and observations and possible solutions as I am an engineer who solves problems but unless the company works to solve these issues I can’t leave a positive review. Hope is not strong enough to replace missed sleep.