Great Product - Very Poor Customer Service with Company's Counselor Product appears to be highly effective. Had a counselor call ... stated she would be back to help me with problems in gaining compliance this past Monday - she never reached out to me. A one-hour meeting ended up as a seven-minute call. She seemed to be in a rush to get me off the phone. I am not happy with the customer support. This is a critical area that requires improvement. The company's success in getting quality results for your clients hangs in the balance.

Simple design fix will make this the best product on the market. I really like the product when it… I really like the product when it works. It took me a year to figure out why sometimes it worked and sometimes it didn't work. I finally figured out! The problem is, INAP has a design flaw. If the tubing is bent/kinked you cannot breath and you involuntarily spit out the mouth piece in your sleep. If the manufacturer put a simple spiral spring around the device end of the tube or reinforced the tube at the entry point to the device it would not bend or kink. When it does not kink it is brilliant, small, easy to travel with, i can go camping with it and no need for external power. That part is fantastic! Just fix the tubing.

I am currently trying out the INAP… I am currently trying out the INAP sleep apnea device. I have been using CPAP for 7 years and have never been truly successful. I can't keep it on for more than a few hours every night. I have been using INAP for a few weeks. I like the low profile compared to CPAP. We are planning an international trip and I'd like to bring the INAP. I'm struggling to keep the seal on INAP, however. The customer service is very helpful and my pressure has twice been adjusted up. I wear a bruxism guard on my upper teeth and a retainer on my lower. Somnics said some of their customers can do without their bruxism guards. I tried it and cannot. Last night I tried my latest greater pressure and my seal time was still less than half of my usage time (which was still only 3.4 hours). I think I will try a chin strap tonight to see it that helps. I dread to think I have the same experience with INAP that I've had with CPAP. We shall see.

This device has never worked for me. This device has never worked for me as advertised. When I called to request a return for refund I was asked to modify the mouthpiece and try it again. It still didn't work, but enough time had passed that a refund was no longer an option. It was a complete waste of money and time, and I cannot recommend it at all, to anyone.

Complete Failure of Machine The service was better than most. It was not 100% smooth getting in touch with their representatives or knowing exactly how to do what when with whom. The device was a total failure for me. I never gained an extra instance of sleep from using it. The first time I tried it, the machine didn’t seem to have enough suction to keep my mouth shut, and it kept me from clearing my throat and spitting without taking it off. The company sent me a replacement mouth piece quickly enough, but that one created blisters on my tongue. So I sent the machine back. Don’t know if I got a refund yet.