Great customer service It was an amazing experience to order I Nap. Matt and Olivere were simply awesome in explaining the device . It’s a great device that I can offer my patients as an alternative to a Cpap machine.

The ordering process is a challenge and shipping is poor The ordering process is a challenge. If you decide to pay as you go, different forms are required. The pricing didn't match so an adjustment was made. When it came to shipping the device, they missed the address 2x. I have been waiting over 2 weeks for the device to show up. In the end it will be 3 weeks before I see it will all the corrections their distributor has had to correct.

Complete Failure of Machine The service was better than most. It was not 100% smooth getting in touch with their representatives or knowing exactly how to do what when with whom. The device was a total failure for me. I never gained an extra instance of sleep from using it. The first time I tried it, the machine didn’t seem to have enough suction to keep my mouth shut, and it kept me from clearing my throat and spitting without taking it off. The company sent me a replacement mouth piece quickly enough, but that one created blisters on my tongue. So I sent the machine back. Don’t know if I got a refund yet.

Not the device for me Not the device for me. I found it extremely uncomfortable. The advisor I worked with was awesome, but the product was not a good fit for me. I also did not like that I had to pay for return shipping. I raised the star rating to 3-stars because the service was excellent. Still not happy about having to pay to ship it back.

Could be a better experience Nurse was a no-show for video screening appointment, due to a clerical error. Otherwise, screening was very easy, and obtaining a prescription likewise. The app is a bit clunky, as it's not clear what units are expected in the profile. I assumed metric. Deleting one's account is also somewhat non-obvious, although I did find the setting in the app to do so.