Great customer service It was an amazing experience to order I Nap. Matt and Olivere were simply awesome in explaining the device . It’s a great device that I can offer my patients as an alternative to a Cpap machine.

Great Product - Very Poor Customer Service with Company's Counselor Product appears to be highly effective. Had a counselor call ... stated she would be back to help me with problems in gaining compliance this past Monday - she never reached out to me. A one-hour meeting ended up as a seven-minute call. She seemed to be in a rush to get me off the phone. I am not happy with the customer support. This is a critical area that requires improvement. The company's success in getting quality results for your clients hangs in the balance.

Complete Failure of Machine The service was better than most. It was not 100% smooth getting in touch with their representatives or knowing exactly how to do what when with whom. The device was a total failure for me. I never gained an extra instance of sleep from using it. The first time I tried it, the machine didn’t seem to have enough suction to keep my mouth shut, and it kept me from clearing my throat and spitting without taking it off. The company sent me a replacement mouth piece quickly enough, but that one created blisters on my tongue. So I sent the machine back. Don’t know if I got a refund yet.

Simple design fix will make this the best product on the market. I really like the product when it… I really like the product when it works. It took me a year to figure out why sometimes it worked and sometimes it didn't work. I finally figured out! The problem is, INAP has a design flaw. If the tubing is bent/kinked you cannot breath and you involuntarily spit out the mouth piece in your sleep. If the manufacturer put a simple spiral spring around the device end of the tube or reinforced the tube at the entry point to the device it would not bend or kink. When it does not kink it is brilliant, small, easy to travel with, i can go camping with it and no need for external power. That part is fantastic! Just fix the tubing.

Don’t lose the charger I lost the charger and have barely used it. I contacted customer service. They could not provide me the one from the company but rather sent me a pic of one I could order. I could not see the writing on it so I have yet to figure out what I can get to replace it….and yet I keep paying it off each month. Sad that it didn’t work out.