Very helpful people in the call center Very helpful people in the call center, able to put you in touch with their therapists and counselors, if you are concerned about sending your teen, like we were.

Would not trust my loved one with this Unprofessional staff. I tell everyone I know to not call them.. The Treatment center did basically nothing for my child. Yes, he was a bit uncooperative as I am sure most people getting 12 hours notice that they are being sent away would be. They lied, told us they would escort my son to the airport for us to pick him up in NY on his arrival. When we would not agree to extend beyond his 45 days agreed upon and leave him there through the holidays. They basically told us to come get him ourselves, the day before Thanksgiving. They would not help us at all. They are not professionals in any way shape or form. They mixed my sons file with another child and called to deliver news to us that was for another child. They are basically funnelling kids into this center, abusing their insurance, sticking him in a room to discuss his feelings in group 6 out of 8 hours in a day. NOT A GOOD PLACE FOR SUBSTANCE ABUSE TEENAGERS. i would love to see their success rates..

Ignite is incompetent Ignite is not competent in dealing with complex cases and they lack the integrity to admit and refer clients out. My sister has been in the Ignite system for over half a year now and she is still at square one without a diagnosis. They are very persuasive and reassuring about the care they offer especially with parents who are most desperate. Most of the staff are not qualified enough to deal with certain issues and some have no inkling of mental health at all. If you are looking for a treatment center worth your while seek a place with affiliations such as to a hospital, find out about their credentials, and make sure they are evidence based and specialize in the care you need. Most of all keep searching for the right place and people for help and don't fall for business schemes.

Highly recommend. My son has greatly benefited from the support from the court liason staff. My husband and I were running out of options and felt helpless in handling our son's addiction and behavioral problems. The teen center has given us new hope and our son a new outlook on life and the future.

Not much patience on staff part, just expulsion We have had our son in the program and were very much reassured by everyone who called to solicit him into to the program how wonderful it was but then in the space of one day we were given the option of transferring him[48hrs] or picking him up in 24 hours. He did go AWOL which is bad and should be dealt with strongly but everything was over. Even after we were told that such acts don't usually necessarily merit expulsion. A place of this nature should be able to deal with such behavior for a first time offense. We could not even talk to him about what reason he had to do it[I don't think there is a good reason]. The team decided he's out. I really understand some people should be expelled but a warning to the parents of trouble should proceed immediate expulsion. So what does a parent do when they are over a thousand miles away and have 24 hours to get your son? I am very, very disappointed with how they handled this and wouldn't want another parent to go into this without warning what may happen in the space of a couple of hours literally.