I agree that the customer service is… I agree that the customer service is poor and needs some improvement. I waited on the phone line for 20 minutes, and the lady on the phone had no idea what to do with my issue and just hung up on me!

they Do what they promise. The best way to describe what the do for me is by keeping me informed by not only their very easy web site, but by e-mails and yes by USPS!. They are taking care of a very sensitive and private matter for me and at every contact with them its very apparent they understand this.

Brady Waite at Equity Commerce does a great job of customer service. Brady Waite at Equity Commerce is extremely customer oriented, answers any questions I may have about my merchant services, and is a great representative of the company. I highly recommend Brady Waite for merchant services.

Much better than expected! Our company constantly had people calling to get us to change merchant service providers. We were, quite frankly, satisified with our old company, and really didn't see any need to change. Sometimes it is much easier to just keep things the same. But, once we decided to make the switch, we were pleasantly surprised by how smoothly everything went after the change. No broken promises, no hidden charges, no frustrations. Service has been excellent and very much appreciated.

Our experience with the local Equity Commerce representative was outstanding. Brady Waite represented Equity Commerce and found the best solutions for our non-profit needs and went 'above and beyond' to provide services and thoughtful consultation.