Changing providers My Sim card results were not sent in a timely fashion for my health care provider to view so I switched companies. I am trying the nasal pillow instead of the mask used prior, so needed a bit of hands on fitting. I asked a few questions about care which were answered knowledgeably.

Talk to my insurer! They’re having trouble billing me (insurance problem) and I’m getting multiple letters of past due balance every week, phone calls, emails... when you’ve been told by insurance you wouldn’t be paying anything out of pocket, past due balances are frustrating. To add, the billing department as a whole isn’t particularly knowledgeable or helpful. I guess that’s where the bulk of my rating is coming from. I’m helping you try to get money and... too much I’ll update if things change in a surprising way. Edit: Nothing has improved. I’m having my insurer tell me over and over, I’m covered, they haven’t billed us... then they billed them... and they still keep demanding I pay for ... it’s convoluted. Just know that when they say “free”, they mean “well send it to collections if you don’t pay.” Again, I’ll update if anything surprising happens.

Reliable Respiratory is like Columbia Records in the 90's My experience with Reliable Respiratory has been like dealing with that scam of a CD company in the 90's that kept sending you CD's you didn't want, billing you for them and making it difficult to cancel. They keep insisting on sending supplies I don't need, billing my insurance for it, and once that ball gets rolling, it is almost impossible to get it stopped. Their replacement interval for masks and parts is ludicrous, insisting that parts that still work fine "need to be replaced" when they don't. It is practically medical insurance fraud. Every time I call in because something small is broken and needs replacement, they send me a box of stuff I didn't ask for, don't need and don't want, and then bill a combination of me and my insurance company for it. I have looked for the parts elsewhere, to no avail. I believe I might need a doctors prescription for them, which is stupid, considering how simple they are. There is no reason I shouldn't be able to buy a mask frame on - for instance - Amazon. Next time I see my primary care doctor I am going to insist that I be switched to a different provider.

Dan was so thorough Dan was so thorough, helpful and completely reassuring. He is skilled and made us feel totally comfortable, answered all our questions and was extremely patient. He fitted the new mask and connected the new equipment to the CPAP and made sure the pressure setting and the machine functioned as intended. Explained how to access the website and e-mailed us his contact in case we had any questions for him.. He also mentioned in the e-mail his interest in letting us know we can reach him with any questions we may have and he would get back to us with an answer. This company is so EASY TO DEAL WITH !!! This is a real rarity in this day and age. We are so appreciative to be dealing with such wonderful , knowledgeable and caring people.

Still waiting on supplies Placed my first order for supplies in December. February now and still have not received anything. No contact from them on issues or delays. APRIA never treated me like this!