I was sent a bill that was not submitted to insurance I was sent a bill, that was NOT submitted to the Insurance company and stated that the balance was due and is my responsibility. I did not believe this was a correct statement. This was NEVER submitted to my Insurance Company. I had to call Reliable Respiratory billing department. The comment was made by the person on the phone, that someone there didn't do their job. No sorrys where exchanged for the inconvenience.

UNACCEPTABLE DIRECTIONS & FEEDBACK The “cPac” equipment was very imposing. The instructions provided by the Instructor were not. Going through how you put it on ONCE doesn’t make you confident you are doing it trght. BigBrother looking over your shoulder doesn’t explain if they know either. But the worst of it is that there are no printed instructions,explanations & people you can just call if you have questions. I will complain to my DR.

Overcharging They charged me $234.21 for a CPAP water reservoir for which everyone else is charging $29. That's eight times as much as everyone else.

Where can I start Where can I start? From start they never read the full report given by doctor so got my info for Medicare ins. wrong. Turned into tug of war with billing, it took pres. of company to get on phone and finally apologized for there mistake. But billing dept still kept sending bills. Not so great with supply service either. Could not wait for one year contract to end! Goodbye Not so Reliable Respiratory!

Apnea mask does not fit Apnea mask does not fit. Have called several times to correct it. Have gotten no response until physicians office called. Tech was sent out with a different style mask that was worse. Would listen about fit problems. Still have not received any supplies since I first got the machine at the end of Oct. Customer service rep said we got supplies when we received the machine. Explained I only got a few extra air filters. She insisted I was wrong. Then said my insurance will only pay for quarterly supplies. But they send their bill every month. Cannot get any service to get a fit to correct a serious medical problem.