All of my experience with RR have been… All of my experience with RR have been a struggle. They don't check on equipment at all. So, then the equipment fails and the after-hour line when you call for help does work. The tech has not given us a call back I have called the office (after office line) @ this time 4 times no response.

I was sent a bill that was not submitted to insurance I was sent a bill, that was NOT submitted to the Insurance company and stated that the balance was due and is my responsibility. I did not believe this was a correct statement. This was NEVER submitted to my Insurance Company. I had to call Reliable Respiratory billing department. The comment was made by the person on the phone, that someone there didn't do their job. No sorrys where exchanged for the inconvenience.

Complaint CPAP machine with… The company sent the CPAP machine with the wrong mask. I explained to the technician who set up the equipment. When I called to get the correct mask, because I never heard from them, the rep said it was beyond their thirty day return policy. Even though the policy was never explained to me, she was having none of it. Policy was policy, and that was final. After several more minutes of trying to get her to understand, she abruptly hug up the phone on me. Aetna, my insurance company, is now fully engaged with this company and getting the problem resolved. Customer service and professionalism is at Zero for this company.

Apnea mask does not fit Apnea mask does not fit. Have called several times to correct it. Have gotten no response until physicians office called. Tech was sent out with a different style mask that was worse. Would listen about fit problems. Still have not received any supplies since I first got the machine at the end of Oct. Customer service rep said we got supplies when we received the machine. Explained I only got a few extra air filters. She insisted I was wrong. Then said my insurance will only pay for quarterly supplies. But they send their bill every month. Cannot get any service to get a fit to correct a serious medical problem.

Changing providers My Sim card results were not sent in a timely fashion for my health care provider to view so I switched companies. I am trying the nasal pillow instead of the mask used prior, so needed a bit of hands on fitting. I asked a few questions about care which were answered knowledgeably.