UnReliable Respiratory more like I have been waiting 8 weeks for a CPAP machine. I called them (second time) for an update and was told the order was not proceeding, and never had been. They had not bothered to call or email me or my doctor's office to inform anyone of an issue. Customer service score = -10. Is it so hrd to pick up phone and call someone?

Rocky Setup but Good Afterward Early on, we had a few problems with me changing the original payment plan I had chosen. It took two payment cycles to sort out. Once that was done, it was all smooth sailing. They have always been professional and nice, but we kept butting heads over me paying them more up front for smaller monthly payments, which was oddly one of the original options they gave me. I chose the other option, only because I thought I couldn't budget for the one-time huge payment, but when I found I could, I called them well before pickup to change it to that option. Somehow, it kept going wrong.

I expressed my concern to this company… I expressed my concern to this company over the fact I have severe chronic sinusitis and how they would handle this. Their CSR clearly did not listen and within 48 hours I had lungs and sinuses filled with liquid, had to abandon usage and was treated for the condition. I told them I could not use the machine , another CSR sent a different mask and first tried to have me pay for it. A single use, and condition worsened, and indeed, the Yale pulmonologist ordered the return of equipment and the company sent me an RA and mailing label. They still are trying to collect “rental” payments. Reliable Respiratory knew of my chronic condition from the very first call, and ignored the danger of my using the device.

Where can I start Where can I start? From start they never read the full report given by doctor so got my info for Medicare ins. wrong. Turned into tug of war with billing, it took pres. of company to get on phone and finally apologized for there mistake. But billing dept still kept sending bills. Not so great with supply service either. Could not wait for one year contract to end! Goodbye Not so Reliable Respiratory!

I was sent a bill that was not submitted to insurance I was sent a bill, that was NOT submitted to the Insurance company and stated that the balance was due and is my responsibility. I did not believe this was a correct statement. This was NEVER submitted to my Insurance Company. I had to call Reliable Respiratory billing department. The comment was made by the person on the phone, that someone there didn't do their job. No sorrys where exchanged for the inconvenience.