
ELIZABETH
GBI was sent a bill that was not submitted to insurance I was sent a bill, that was NOT submitted to the Insurance company and stated that the balance was due and is my responsibility. I did not believe this was a correct statement. This was NEVER submitted to my Insurance Company. I had to call Reliable Respiratory billing department. The comment was made by the person on the phone, that someone there didn't do their job. No sorrys where exchanged for the inconvenience.

Harry Falber
GBI expressed my concern to this company… I expressed my concern to this company over the fact I have severe chronic sinusitis and how they would handle this. Their CSR clearly did not listen and within 48 hours I had lungs and sinuses filled with liquid, had to abandon usage and was treated for the condition. I told them I could not use the machine , another CSR sent a different mask and first tried to have me pay for it. A single use, and condition worsened, and indeed, the Yale pulmonologist ordered the return of equipment and the company sent me an RA and mailing label. They still are trying to collect “rental” payments. Reliable Respiratory knew of my chronic condition from the very first call, and ignored the danger of my using the device.

PAUL
GBDan was so thorough Dan was so thorough, helpful and completely reassuring. He is skilled and made us feel totally comfortable, answered all our questions and was extremely patient. He fitted the new mask and connected the new equipment to the CPAP and made sure the pressure setting and the machine functioned as intended. Explained how to access the website and e-mailed us his contact in case we had any questions for him.. He also mentioned in the e-mail his interest in letting us know we can reach him with any questions we may have and he would get back to us with an answer. This company is so EASY TO DEAL WITH !!! This is a real rarity in this day and age. We are so appreciative to be dealing with such wonderful , knowledgeable and caring people.

Sue Gariepy
GBAll of my experience with RR have been… All of my experience with RR have been a struggle. They don't check on equipment at all. So, then the equipment fails and the after-hour line when you call for help does work. The tech has not given us a call back I have called the office (after office line) @ this time 4 times no response.

BERNARD
GBUNACCEPTABLE DIRECTIONS & FEEDBACK The “cPac” equipment was very imposing. The instructions provided by the Instructor were not. Going through how you put it on ONCE doesn’t make you confident you are doing it trght. BigBrother looking over your shoulder doesn’t explain if they know either. But the worst of it is that there are no printed instructions,explanations & people you can just call if you have questions. I will complain to my DR.