Misled I was told that my replacement CPAP equipment would be covered by insurance after an initial payment and an acceptable level of use for about 10 days. I keep getting billed for the replacement mask etc. My new order will not ship because of an outstanding balance that I thought was a billing error. Repeated calls to customer service only produced voicemail messages. Those messages were returned but the representative left only a voicemail. My former CPAP provider did not cost nearly as much as Reliable I will be contacting my PCP and Dr. Muppana to register my complaints

All of my experience with RR have been… All of my experience with RR have been a struggle. They don't check on equipment at all. So, then the equipment fails and the after-hour line when you call for help does work. The tech has not given us a call back I have called the office (after office line) @ this time 4 times no response.

Dan was so thorough Dan was so thorough, helpful and completely reassuring. He is skilled and made us feel totally comfortable, answered all our questions and was extremely patient. He fitted the new mask and connected the new equipment to the CPAP and made sure the pressure setting and the machine functioned as intended. Explained how to access the website and e-mailed us his contact in case we had any questions for him.. He also mentioned in the e-mail his interest in letting us know we can reach him with any questions we may have and he would get back to us with an answer. This company is so EASY TO DEAL WITH !!! This is a real rarity in this day and age. We are so appreciative to be dealing with such wonderful , knowledgeable and caring people.

UNACCEPTABLE DIRECTIONS & FEEDBACK The “cPac” equipment was very imposing. The instructions provided by the Instructor were not. Going through how you put it on ONCE doesn’t make you confident you are doing it trght. BigBrother looking over your shoulder doesn’t explain if they know either. But the worst of it is that there are no printed instructions,explanations & people you can just call if you have questions. I will complain to my DR.

UnReliable Respiratory more like I have been waiting 8 weeks for a CPAP machine. I called them (second time) for an update and was told the order was not proceeding, and never had been. They had not bothered to call or email me or my doctor's office to inform anyone of an issue. Customer service score = -10. Is it so hrd to pick up phone and call someone?