Still waiting on supplies Placed my first order for supplies in December. February now and still have not received anything. No contact from them on issues or delays. APRIA never treated me like this!

Reliable Respiratory is like Columbia Records in the 90's My experience with Reliable Respiratory has been like dealing with that scam of a CD company in the 90's that kept sending you CD's you didn't want, billing you for them and making it difficult to cancel. They keep insisting on sending supplies I don't need, billing my insurance for it, and once that ball gets rolling, it is almost impossible to get it stopped. Their replacement interval for masks and parts is ludicrous, insisting that parts that still work fine "need to be replaced" when they don't. It is practically medical insurance fraud. Every time I call in because something small is broken and needs replacement, they send me a box of stuff I didn't ask for, don't need and don't want, and then bill a combination of me and my insurance company for it. I have looked for the parts elsewhere, to no avail. I believe I might need a doctors prescription for them, which is stupid, considering how simple they are. There is no reason I shouldn't be able to buy a mask frame on - for instance - Amazon. Next time I see my primary care doctor I am going to insist that I be switched to a different provider.

Talk to my insurer! They’re having trouble billing me (insurance problem) and I’m getting multiple letters of past due balance every week, phone calls, emails... when you’ve been told by insurance you wouldn’t be paying anything out of pocket, past due balances are frustrating. To add, the billing department as a whole isn’t particularly knowledgeable or helpful. I guess that’s where the bulk of my rating is coming from. I’m helping you try to get money and... too much I’ll update if things change in a surprising way. Edit: Nothing has improved. I’m having my insurer tell me over and over, I’m covered, they haven’t billed us... then they billed them... and they still keep demanding I pay for ... it’s convoluted. Just know that when they say “free”, they mean “well send it to collections if you don’t pay.” Again, I’ll update if anything surprising happens.

More Than Happy From the first time I had called Reliable Respiratory I have had nothing but good things to say. They answered all my questions and explained everything in detail so that I would understand. The delivery's arrived as they said they would, ordering my oxygen bottle's were more than easy. They helped me to make my trip to Florida with oxygen, I will be back to Massachusetts in 60 days and will deal with Reliable Respiratory as soon as I get home. I never give anyone 5 stars because I feel there is always room for improvements. Jim P.

Where can I start Where can I start? From start they never read the full report given by doctor so got my info for Medicare ins. wrong. Turned into tug of war with billing, it took pres. of company to get on phone and finally apologized for there mistake. But billing dept still kept sending bills. Not so great with supply service either. Could not wait for one year contract to end! Goodbye Not so Reliable Respiratory!