Talk to my insurer! They’re having trouble billing me (insurance problem) and I’m getting multiple letters of past due balance every week, phone calls, emails... when you’ve been told by insurance you wouldn’t be paying anything out of pocket, past due balances are frustrating. To add, the billing department as a whole isn’t particularly knowledgeable or helpful. I guess that’s where the bulk of my rating is coming from. I’m helping you try to get money and... too much I’ll update if things change in a surprising way. Edit: Nothing has improved. I’m having my insurer tell me over and over, I’m covered, they haven’t billed us... then they billed them... and they still keep demanding I pay for ... it’s convoluted. Just know that when they say “free”, they mean “well send it to collections if you don’t pay.” Again, I’ll update if anything surprising happens.

Reliable Respiratory is like Columbia Records in the 90's My experience with Reliable Respiratory has been like dealing with that scam of a CD company in the 90's that kept sending you CD's you didn't want, billing you for them and making it difficult to cancel. They keep insisting on sending supplies I don't need, billing my insurance for it, and once that ball gets rolling, it is almost impossible to get it stopped. Their replacement interval for masks and parts is ludicrous, insisting that parts that still work fine "need to be replaced" when they don't. It is practically medical insurance fraud. Every time I call in because something small is broken and needs replacement, they send me a box of stuff I didn't ask for, don't need and don't want, and then bill a combination of me and my insurance company for it. I have looked for the parts elsewhere, to no avail. I believe I might need a doctors prescription for them, which is stupid, considering how simple they are. There is no reason I shouldn't be able to buy a mask frame on - for instance - Amazon. Next time I see my primary care doctor I am going to insist that I be switched to a different provider.

My experience with RR is not great My experience with RR is not great. They always try to add expensive things of no value to you to your order, for instance twice they added $100plus cushions to my order of a new breathing mask, but could not even provide any information on how to use these cushions, even though I asked for it several times. A total waste of money. At other times they added other things equally useless. Their air filters (squares of area about 1 x 2 inches) for the air intake of the breathing machine at $6/filter are an outrage of overpricing. I stay only because of the hassle of getting the prescriptions you need to get a new provider.

Rocky Setup but Good Afterward Early on, we had a few problems with me changing the original payment plan I had chosen. It took two payment cycles to sort out. Once that was done, it was all smooth sailing. They have always been professional and nice, but we kept butting heads over me paying them more up front for smaller monthly payments, which was oddly one of the original options they gave me. I chose the other option, only because I thought I couldn't budget for the one-time huge payment, but when I found I could, I called them well before pickup to change it to that option. Somehow, it kept going wrong.

Still waiting on supplies Placed my first order for supplies in December. February now and still have not received anything. No contact from them on issues or delays. APRIA never treated me like this!