Talk to my insurer! They’re having trouble billing me (insurance problem) and I’m getting multiple letters of past due balance every week, phone calls, emails... when you’ve been told by insurance you wouldn’t be paying anything out of pocket, past due balances are frustrating. To add, the billing department as a whole isn’t particularly knowledgeable or helpful. I guess that’s where the bulk of my rating is coming from. I’m helping you try to get money and... too much I’ll update if things change in a surprising way. Edit: Nothing has improved. I’m having my insurer tell me over and over, I’m covered, they haven’t billed us... then they billed them... and they still keep demanding I pay for ... it’s convoluted. Just know that when they say “free”, they mean “well send it to collections if you don’t pay.” Again, I’ll update if anything surprising happens.

Rocky Setup but Good Afterward Early on, we had a few problems with me changing the original payment plan I had chosen. It took two payment cycles to sort out. Once that was done, it was all smooth sailing. They have always been professional and nice, but we kept butting heads over me paying them more up front for smaller monthly payments, which was oddly one of the original options they gave me. I chose the other option, only because I thought I couldn't budget for the one-time huge payment, but when I found I could, I called them well before pickup to change it to that option. Somehow, it kept going wrong.

Where can I start Where can I start? From start they never read the full report given by doctor so got my info for Medicare ins. wrong. Turned into tug of war with billing, it took pres. of company to get on phone and finally apologized for there mistake. But billing dept still kept sending bills. Not so great with supply service either. Could not wait for one year contract to end! Goodbye Not so Reliable Respiratory!

Apnea mask does not fit Apnea mask does not fit. Have called several times to correct it. Have gotten no response until physicians office called. Tech was sent out with a different style mask that was worse. Would listen about fit problems. Still have not received any supplies since I first got the machine at the end of Oct. Customer service rep said we got supplies when we received the machine. Explained I only got a few extra air filters. She insisted I was wrong. Then said my insurance will only pay for quarterly supplies. But they send their bill every month. Cannot get any service to get a fit to correct a serious medical problem.

More Than Happy From the first time I had called Reliable Respiratory I have had nothing but good things to say. They answered all my questions and explained everything in detail so that I would understand. The delivery's arrived as they said they would, ordering my oxygen bottle's were more than easy. They helped me to make my trip to Florida with oxygen, I will be back to Massachusetts in 60 days and will deal with Reliable Respiratory as soon as I get home. I never give anyone 5 stars because I feel there is always room for improvements. Jim P.