Misled I was told that my replacement CPAP equipment would be covered by insurance after an initial payment and an acceptable level of use for about 10 days. I keep getting billed for the replacement mask etc. My new order will not ship because of an outstanding balance that I thought was a billing error. Repeated calls to customer service only produced voicemail messages. Those messages were returned but the representative left only a voicemail. My former CPAP provider did not cost nearly as much as Reliable I will be contacting my PCP and Dr. Muppana to register my complaints

UNACCEPTABLE DIRECTIONS & FEEDBACK The “cPac” equipment was very imposing. The instructions provided by the Instructor were not. Going through how you put it on ONCE doesn’t make you confident you are doing it trght. BigBrother looking over your shoulder doesn’t explain if they know either. But the worst of it is that there are no printed instructions,explanations & people you can just call if you have questions. I will complain to my DR.

Dan was so thorough Dan was so thorough, helpful and completely reassuring. He is skilled and made us feel totally comfortable, answered all our questions and was extremely patient. He fitted the new mask and connected the new equipment to the CPAP and made sure the pressure setting and the machine functioned as intended. Explained how to access the website and e-mailed us his contact in case we had any questions for him.. He also mentioned in the e-mail his interest in letting us know we can reach him with any questions we may have and he would get back to us with an answer. This company is so EASY TO DEAL WITH !!! This is a real rarity in this day and age. We are so appreciative to be dealing with such wonderful , knowledgeable and caring people.

More Than Happy From the first time I had called Reliable Respiratory I have had nothing but good things to say. They answered all my questions and explained everything in detail so that I would understand. The delivery's arrived as they said they would, ordering my oxygen bottle's were more than easy. They helped me to make my trip to Florida with oxygen, I will be back to Massachusetts in 60 days and will deal with Reliable Respiratory as soon as I get home. I never give anyone 5 stars because I feel there is always room for improvements. Jim P.

Apnea mask does not fit Apnea mask does not fit. Have called several times to correct it. Have gotten no response until physicians office called. Tech was sent out with a different style mask that was worse. Would listen about fit problems. Still have not received any supplies since I first got the machine at the end of Oct. Customer service rep said we got supplies when we received the machine. Explained I only got a few extra air filters. She insisted I was wrong. Then said my insurance will only pay for quarterly supplies. But they send their bill every month. Cannot get any service to get a fit to correct a serious medical problem.