UNACCEPTABLE DIRECTIONS & FEEDBACK The “cPac” equipment was very imposing. The instructions provided by the Instructor were not. Going through how you put it on ONCE doesn’t make you confident you are doing it trght. BigBrother looking over your shoulder doesn’t explain if they know either. But the worst of it is that there are no printed instructions,explanations & people you can just call if you have questions. I will complain to my DR.

My experience with RR is not great My experience with RR is not great. They always try to add expensive things of no value to you to your order, for instance twice they added $100plus cushions to my order of a new breathing mask, but could not even provide any information on how to use these cushions, even though I asked for it several times. A total waste of money. At other times they added other things equally useless. Their air filters (squares of area about 1 x 2 inches) for the air intake of the breathing machine at $6/filter are an outrage of overpricing. I stay only because of the hassle of getting the prescriptions you need to get a new provider.

Overcharging They charged me $234.21 for a CPAP water reservoir for which everyone else is charging $29. That's eight times as much as everyone else.

I was sent a bill that was not submitted to insurance I was sent a bill, that was NOT submitted to the Insurance company and stated that the balance was due and is my responsibility. I did not believe this was a correct statement. This was NEVER submitted to my Insurance Company. I had to call Reliable Respiratory billing department. The comment was made by the person on the phone, that someone there didn't do their job. No sorrys where exchanged for the inconvenience.

Changing providers My Sim card results were not sent in a timely fashion for my health care provider to view so I switched companies. I am trying the nasal pillow instead of the mask used prior, so needed a bit of hands on fitting. I asked a few questions about care which were answered knowledgeably.