My experience with RR is not great My experience with RR is not great. They always try to add expensive things of no value to you to your order, for instance twice they added $100plus cushions to my order of a new breathing mask, but could not even provide any information on how to use these cushions, even though I asked for it several times. A total waste of money. At other times they added other things equally useless. Their air filters (squares of area about 1 x 2 inches) for the air intake of the breathing machine at $6/filter are an outrage of overpricing. I stay only because of the hassle of getting the prescriptions you need to get a new provider.

I was sent a bill that was not submitted to insurance I was sent a bill, that was NOT submitted to the Insurance company and stated that the balance was due and is my responsibility. I did not believe this was a correct statement. This was NEVER submitted to my Insurance Company. I had to call Reliable Respiratory billing department. The comment was made by the person on the phone, that someone there didn't do their job. No sorrys where exchanged for the inconvenience.

Still waiting on supplies Placed my first order for supplies in December. February now and still have not received anything. No contact from them on issues or delays. APRIA never treated me like this!

Where can I start Where can I start? From start they never read the full report given by doctor so got my info for Medicare ins. wrong. Turned into tug of war with billing, it took pres. of company to get on phone and finally apologized for there mistake. But billing dept still kept sending bills. Not so great with supply service either. Could not wait for one year contract to end! Goodbye Not so Reliable Respiratory!

Talk to my insurer! They’re having trouble billing me (insurance problem) and I’m getting multiple letters of past due balance every week, phone calls, emails... when you’ve been told by insurance you wouldn’t be paying anything out of pocket, past due balances are frustrating. To add, the billing department as a whole isn’t particularly knowledgeable or helpful. I guess that’s where the bulk of my rating is coming from. I’m helping you try to get money and... too much I’ll update if things change in a surprising way. Edit: Nothing has improved. I’m having my insurer tell me over and over, I’m covered, they haven’t billed us... then they billed them... and they still keep demanding I pay for ... it’s convoluted. Just know that when they say “free”, they mean “well send it to collections if you don’t pay.” Again, I’ll update if anything surprising happens.