Reliable Respiratory

Providence Highway 1504, 02062, Norwood, United States
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2.30
Based on 20 Reviews

5

15.00%

4

10.00%

3

15.00%

2

10.00%

1

50.00%
About Reliable Respiratory

Who We Are Competency and compassion are our priorities. Not only do we offer top-of-the-line airway management devices and replacement parts, our highly trained and competent staff connects with our customers through professional, attentive servic...

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Frederick Morrison
GB

Complaint CPAP machine with… The company sent the CPAP machine with the wrong mask. I explained to the technician who set up the equipment. When I called to get the correct mask, because I never heard from them, the rep said it was beyond their thirty day return policy. Even though the policy was never explained to me, she was having none of it. Policy was policy, and that was final. After several more minutes of trying to get her to understand, she abruptly hug up the phone on me. Aetna, my insurance company, is now fully engaged with this company and getting the problem resolved. Customer service and professionalism is at Zero for this company.

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BERNARD
GB

UNACCEPTABLE DIRECTIONS & FEEDBACK The “cPac” equipment was very imposing. The instructions provided by the Instructor were not. Going through how you put it on ONCE doesn’t make you confident you are doing it trght. BigBrother looking over your shoulder doesn’t explain if they know either. But the worst of it is that there are no printed instructions,explanations & people you can just call if you have questions. I will complain to my DR.

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Matthew Karlsson
GB

Reliable Respiratory is like Columbia Records in the 90's My experience with Reliable Respiratory has been like dealing with that scam of a CD company in the 90's that kept sending you CD's you didn't want, billing you for them and making it difficult to cancel. They keep insisting on sending supplies I don't need, billing my insurance for it, and once that ball gets rolling, it is almost impossible to get it stopped. Their replacement interval for masks and parts is ludicrous, insisting that parts that still work fine "need to be replaced" when they don't. It is practically medical insurance fraud. Every time I call in because something small is broken and needs replacement, they send me a box of stuff I didn't ask for, don't need and don't want, and then bill a combination of me and my insurance company for it. I have looked for the parts elsewhere, to no avail. I believe I might need a doctors prescription for them, which is stupid, considering how simple they are. There is no reason I shouldn't be able to buy a mask frame on - for instance - Amazon. Next time I see my primary care doctor I am going to insist that I be switched to a different provider.

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DMLeep
GB

Rocky Setup but Good Afterward Early on, we had a few problems with me changing the original payment plan I had chosen. It took two payment cycles to sort out. Once that was done, it was all smooth sailing. They have always been professional and nice, but we kept butting heads over me paying them more up front for smaller monthly payments, which was oddly one of the original options they gave me. I chose the other option, only because I thought I couldn't budget for the one-time huge payment, but when I found I could, I called them well before pickup to change it to that option. Somehow, it kept going wrong.

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ANN
GB

Changing providers My Sim card results were not sent in a timely fashion for my health care provider to view so I switched companies. I am trying the nasal pillow instead of the mask used prior, so needed a bit of hands on fitting. I asked a few questions about care which were answered knowledgeably.

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