I expressed my concern to this company… I expressed my concern to this company over the fact I have severe chronic sinusitis and how they would handle this. Their CSR clearly did not listen and within 48 hours I had lungs and sinuses filled with liquid, had to abandon usage and was treated for the condition. I told them I could not use the machine , another CSR sent a different mask and first tried to have me pay for it. A single use, and condition worsened, and indeed, the Yale pulmonologist ordered the return of equipment and the company sent me an RA and mailing label. They still are trying to collect “rental” payments. Reliable Respiratory knew of my chronic condition from the very first call, and ignored the danger of my using the device.

All of my experience with RR have been… All of my experience with RR have been a struggle. They don't check on equipment at all. So, then the equipment fails and the after-hour line when you call for help does work. The tech has not given us a call back I have called the office (after office line) @ this time 4 times no response.

Still waiting on supplies Placed my first order for supplies in December. February now and still have not received anything. No contact from them on issues or delays. APRIA never treated me like this!

Apnea mask does not fit Apnea mask does not fit. Have called several times to correct it. Have gotten no response until physicians office called. Tech was sent out with a different style mask that was worse. Would listen about fit problems. Still have not received any supplies since I first got the machine at the end of Oct. Customer service rep said we got supplies when we received the machine. Explained I only got a few extra air filters. She insisted I was wrong. Then said my insurance will only pay for quarterly supplies. But they send their bill every month. Cannot get any service to get a fit to correct a serious medical problem.

UnReliable Respiratory more like I have been waiting 8 weeks for a CPAP machine. I called them (second time) for an update and was told the order was not proceeding, and never had been. They had not bothered to call or email me or my doctor's office to inform anyone of an issue. Customer service score = -10. Is it so hrd to pick up phone and call someone?