I expressed my concern to this company… I expressed my concern to this company over the fact I have severe chronic sinusitis and how they would handle this. Their CSR clearly did not listen and within 48 hours I had lungs and sinuses filled with liquid, had to abandon usage and was treated for the condition. I told them I could not use the machine , another CSR sent a different mask and first tried to have me pay for it. A single use, and condition worsened, and indeed, the Yale pulmonologist ordered the return of equipment and the company sent me an RA and mailing label. They still are trying to collect “rental” payments. Reliable Respiratory knew of my chronic condition from the very first call, and ignored the danger of my using the device.

Reliable Lives Up to Their Name Reliable has been my CPAP provider for 10 years. They are simply a great, local company that provides *exceptional* service. Anytime I call for supplies, I talk to a live human in 1-2 minutes that knows what I am looking for. Anytime I call with a billing question, they are very helpful and know the details of insurance reimbursement. It's a very nice, professional group of people. I hope they remain in business for a long time!!!

Apnea mask does not fit Apnea mask does not fit. Have called several times to correct it. Have gotten no response until physicians office called. Tech was sent out with a different style mask that was worse. Would listen about fit problems. Still have not received any supplies since I first got the machine at the end of Oct. Customer service rep said we got supplies when we received the machine. Explained I only got a few extra air filters. She insisted I was wrong. Then said my insurance will only pay for quarterly supplies. But they send their bill every month. Cannot get any service to get a fit to correct a serious medical problem.

Rocky Setup but Good Afterward Early on, we had a few problems with me changing the original payment plan I had chosen. It took two payment cycles to sort out. Once that was done, it was all smooth sailing. They have always been professional and nice, but we kept butting heads over me paying them more up front for smaller monthly payments, which was oddly one of the original options they gave me. I chose the other option, only because I thought I couldn't budget for the one-time huge payment, but when I found I could, I called them well before pickup to change it to that option. Somehow, it kept going wrong.

Where can I start Where can I start? From start they never read the full report given by doctor so got my info for Medicare ins. wrong. Turned into tug of war with billing, it took pres. of company to get on phone and finally apologized for there mistake. But billing dept still kept sending bills. Not so great with supply service either. Could not wait for one year contract to end! Goodbye Not so Reliable Respiratory!