Complaint CPAP machine with… The company sent the CPAP machine with the wrong mask. I explained to the technician who set up the equipment. When I called to get the correct mask, because I never heard from them, the rep said it was beyond their thirty day return policy. Even though the policy was never explained to me, she was having none of it. Policy was policy, and that was final. After several more minutes of trying to get her to understand, she abruptly hug up the phone on me. Aetna, my insurance company, is now fully engaged with this company and getting the problem resolved. Customer service and professionalism is at Zero for this company.

My experience with RR is not great My experience with RR is not great. They always try to add expensive things of no value to you to your order, for instance twice they added $100plus cushions to my order of a new breathing mask, but could not even provide any information on how to use these cushions, even though I asked for it several times. A total waste of money. At other times they added other things equally useless. Their air filters (squares of area about 1 x 2 inches) for the air intake of the breathing machine at $6/filter are an outrage of overpricing. I stay only because of the hassle of getting the prescriptions you need to get a new provider.

I was sent a bill that was not submitted to insurance I was sent a bill, that was NOT submitted to the Insurance company and stated that the balance was due and is my responsibility. I did not believe this was a correct statement. This was NEVER submitted to my Insurance Company. I had to call Reliable Respiratory billing department. The comment was made by the person on the phone, that someone there didn't do their job. No sorrys where exchanged for the inconvenience.

Where can I start Where can I start? From start they never read the full report given by doctor so got my info for Medicare ins. wrong. Turned into tug of war with billing, it took pres. of company to get on phone and finally apologized for there mistake. But billing dept still kept sending bills. Not so great with supply service either. Could not wait for one year contract to end! Goodbye Not so Reliable Respiratory!

More Than Happy From the first time I had called Reliable Respiratory I have had nothing but good things to say. They answered all my questions and explained everything in detail so that I would understand. The delivery's arrived as they said they would, ordering my oxygen bottle's were more than easy. They helped me to make my trip to Florida with oxygen, I will be back to Massachusetts in 60 days and will deal with Reliable Respiratory as soon as I get home. I never give anyone 5 stars because I feel there is always room for improvements. Jim P.