I Ordered a Celiac Screening Test I ordered a celiac screening test for my daughter. We received the test, followed instructions to register kit, took blood sample, and took it straight to the UPS store on 9/2/22 to ship. I got confirmation through UPS, however nothing from the company. So, a couple of days later, I send an email, asking if they show my kit was registered/received. They had no record of me. They said (via email, because you can NEVER talk to a live person) they were having tech issues with their site the night I registered, and they could send me a new kit. So a week later, I’m going through the same process. Register kit, get blood sample, then run to UPS on 8/9/22 to ship it. I emailed them right away, due to the first experience. They received it at their lab on 9/12/22, I’m registered and would have my results no later than end of day 9/23/22. I still don’t have my results, and now I’m not even getting replies to my emails. I’ve went through Let’s Get Checked, and the experience was night and day. Not only that, they’ve changed the date the lab received my sample from 9/12/22 to 9/22/22 on my patient portal. I would never use I Am Aware again. How are my results going to even be accurate after 2 1/2 weeks? I don’t have much confidence with them. There should also be a customer service number, live chat…something! All they have is email. Not adequate to me, when they’re dealing with medical tests/information.

No results went to my email just… No results went to my email just request for a positive evaluation, I paid the money I’d like the results then I give any valuation, Victor

Would not use this service again First, a big shout out to Claire, who executes her job in a very professional, friendly manner, She deserves commended! As far as Imaware as a company and its product, I am less than impressed. The method of puncturing the skin did not work for me. Even with Claire being kind enough to send extra puncture triggers and two replacement tests, none worked and I had to break a trigger apart with pliers and use the metal point inside to hand-puncture myself. Also, kits that require "fasting" should have a big sticker on the box top, rather than that important requirement be buried in the text about how to do the test. Further, no phone number can be found to contact the company and even emails refer one to the imaware chat on the website for response. There is no way that I could find to actually call from my side and talk with an actual person, Only through chat. Unfortunately, while the imaware at-home blood draw is a good idea, I cannot recommend its use.

Their self test kits are terrible Their self test kits are terrible. If you have calloused fingers it's practically impossible to use, and you apparently need about 20x more blood than they claim you need.

Lancets were very difficult to use Lancets were very difficult to use, both broke, making blood draw long and painful.