Would not use this service again First, a big shout out to Claire, who executes her job in a very professional, friendly manner, She deserves commended! As far as Imaware as a company and its product, I am less than impressed. The method of puncturing the skin did not work for me. Even with Claire being kind enough to send extra puncture triggers and two replacement tests, none worked and I had to break a trigger apart with pliers and use the metal point inside to hand-puncture myself. Also, kits that require "fasting" should have a big sticker on the box top, rather than that important requirement be buried in the text about how to do the test. Further, no phone number can be found to contact the company and even emails refer one to the imaware chat on the website for response. There is no way that I could find to actually call from my side and talk with an actual person, Only through chat. Unfortunately, while the imaware at-home blood draw is a good idea, I cannot recommend its use.

I had trouble with the lancet I had trouble with the lancet - the spring was nicely gentle, but maybe almost too gentle. I had to use a second lancet on a different finger to get a decent puncture for the blood to flow.

Collecting blood uncomfortable The Lancet used to cut your finger is a small blade. Squeezing blood out of your finger was kind of difficult. The labs near where I live wont draw blood without a doctor's orders so I hope this is reliable. You are supposed to send your blood back without any ice pack or anything to keep it cold which concerned me so I hope that doesnt effect anything. But i would do this again if there was a test I thought I needed but couldnt get.

Their self test kits are terrible Their self test kits are terrible. If you have calloused fingers it's practically impossible to use, and you apparently need about 20x more blood than they claim you need.

Very frustrating Very frustrating. Sent 1st sample in and got no results for 2 weeks, so I contacted them. They said not enough blood was present, and sent me a 2nd test kit. They should have reached out to me 1st, but they did readily shipped 2nd kit. Tried 2nd test kit and followed all their tips - hot water, lancet location, etc. Very little blood came out, so I used the 2nd lancet with same result - the lancets are weak and don't produce enough blood. I ended up getting a sewing needle to stab into my finger to get enough blood and its still probably not enough. Previously, I completed another company's test kit for Omega-3 with a better lancet and an overabundance of blood droplets were produced where I was dripping blood all over the table, so its not me. Try upgrading your cheap lancets - if they don't produce blood, your test is useless.