The Recovery Village

633 Umatilla Blvd, 32784, Umatilla
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1.70
Based on 20 Reviews

5

5.00%

4

0.00%

3

20.00%

2

10.00%

1

65.00%
About The Recovery Village

The Recovery Village offers drug and alcohol rehab in Orlando, FL and the nearby Umatilla, FL to residents of Florida and patients who travel from their homes throughout the United States. The Recovery Village services span the full continuum of care for those suffering with addiction including detox, residential, inpatient, outpatient and partial hospitalization.

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Cynthia
GB

BEWARE Advertises you can inquire about ur loved one w/immediate response - Nothing is further from the truth; voicemails never returned bcuz they don’t monitor messages, they refuse to answer a ringing phone. Administration says ‘they r not on site,’ lol, but they really are, it’s simply an excuse to get u off their back. They try to pacify moms w/a bunch of phone numbers that they themselves know do not get answered. I was so worried, I had complete ROI from my daughter, her nurse Jason spoke to me 1X in 6 days 😢. I guess the staff are just sick & tired of Addicts and can’t get jobs elsewhere, the pay must be minimum wage. Policy changed between the time I was told to send patients belongings to only pkgs from Retail stores are accepted. This place is a total cluster . Now I am told my daughter’s (patient) belongings that had arrived and never given to her will not be returned home, wow, wow, wow! This facility is as unstable as our addicted loved ones. My daughter went straight to ER after having to leave this facility.

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William Hart
GB

Not the best money can buy There are far worse places to be, I will not say I regret going here. If you need to go to treatment for legal reasons this place is perfect. Their "therapists," are mostly students, and their mood greatly impacts how they interact with you. Some of the directors at this location are also pharm reps, and if the one of the directors is required to lead a group session, they will be sure to let you know how beneath them it is to do so, I believe one woman named Courtney mentioned this when she introduced herself before leading a group session. They will keep you as long as possible to try to get as much money from your insurance as possible. I do have to say that the staff that you interact with daily, they are called behavioral techs, are actually really helpful, and most of the techs are in recovery as well, of course with many years of clean time. Oh, and I'm pretty sure my credit card information was taken by one of the staff members while they had it locked away in their "safe." Definitely protect your personal information if you plan on seeking treatment here.

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Erin Mahler
GB

STAY AWAY FROM THIS PLACE THEY ARE… STAY AWAY FROM THIS PLACE THEY ARE INSURANCE SCAMMERS!!!!!!! No stars this place will take advantage of the vulnerable please never send a loved one here.

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Diane F
GB

would never recommend this facility Rebecca who checked me in was the only staff member that seemed to care. She was so nice and informative. Once I entered into the detox center I could not believe the attitudes of the employees. I was just there for a five day detox. We had meditation twice. The rest of the time you just did whatever you wanted, sleep, walk around or go out and smoke. No structure was so ever. The food was disgusting. I resorted to eating pbj sandwiches for dinner . The breakfasts were uneatable and the only good thing at lunch was a salad. I will never recommend this facility to anyone. They just want your money and don't pay any attention to your addiction or try to help you to recovery.

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Jeanette Wolf
GB

Bad Recovery experience During my stay at recovery village, my diabetes became the focus and not my recovery. The medical director felt that she could manage my diabetes than me under the direction of my diabetic physician. It got to the point where I couldn't even give myself my insulin in an appropriate fashion. As a type 1 diabetic, this is very upsetting. In addition, some of the "therapists" I felt performed their duties in an inappropriate manner. Putting patients on the spot, using patients to trigger or get someone to "open up" when they were hurting that person. All and all I would never refer anyone to this facility. I feel that medically, I shouldn't have been put in the position I was, where I couldn't consult with my physician, and whenever my doctors office called to help consult about my situation they were "refused". In summation, I do not feel like I "recovered" here. I was simply in a bubble where I couldn't drink.

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