BEWARE Advertises you can inquire about ur loved one w/immediate response - Nothing is further from the truth; voicemails never returned bcuz they don’t monitor messages, they refuse to answer a ringing phone. Administration says ‘they r not on site,’ lol, but they really are, it’s simply an excuse to get u off their back. They try to pacify moms w/a bunch of phone numbers that they themselves know do not get answered. I was so worried, I had complete ROI from my daughter, her nurse Jason spoke to me 1X in 6 days 😢. I guess the staff are just sick & tired of Addicts and can’t get jobs elsewhere, the pay must be minimum wage. Policy changed between the time I was told to send patients belongings to only pkgs from Retail stores are accepted. This place is a total cluster . Now I am told my daughter’s (patient) belongings that had arrived and never given to her will not be returned home, wow, wow, wow! This facility is as unstable as our addicted loved ones. My daughter went straight to ER after having to leave this facility.

STAY AWAY FROM THIS PLACE THEY ARE… STAY AWAY FROM THIS PLACE THEY ARE INSURANCE SCAMMERS!!!!!!! No stars this place will take advantage of the vulnerable please never send a loved one here.

Billing and intake a horrible experience Intake was an awful experience. Florida agent assured that we had a bed available and we arrived to a full institution. Also, agent did not inform us that she wouldn't be admitted if blood alcohol level exceeded a certain level so they sent us to hospital for detoxification.

DO NOT TRUST LISA!!! Lisa is a RUDE person and CAN and WILL close the chat without your consent AND disable your chat feature! SHE IS NOT TO BE TRUSTED!!!

Kept me sober but improvement is needed. The majority of the staff are good people, some in recovery, that really want to help. I had a good therapist but not enough time with her, once a week max and part of that time is making a "recovery plan" which takes away from dealing with the reasons you're there. The groups aren't that helpful. There's a mix of people, different ages, some avoiding jail time and not really interested in recovery. It makes sharing and focusing on the topic difficult. The nutritionist doesn't have a lot to offer for recovery. They push AA but there's not enough work dealing with the deeper issues. The staff is overworked. They don't have enough resources. The place is new and the rules change frequently which is frustrating. It's clean, the food is good, the actual "therapy" part of it needs work and the management needs to be more consistent.