Billing and intake a horrible experience Intake was an awful experience. Florida agent assured that we had a bed available and we arrived to a full institution. Also, agent did not inform us that she wouldn't be admitted if blood alcohol level exceeded a certain level so they sent us to hospital for detoxification.

STAY AWAY FROM THIS PLACE THEY ARE… STAY AWAY FROM THIS PLACE THEY ARE INSURANCE SCAMMERS!!!!!!! No stars this place will take advantage of the vulnerable please never send a loved one here.

would never recommend this facility Rebecca who checked me in was the only staff member that seemed to care. She was so nice and informative. Once I entered into the detox center I could not believe the attitudes of the employees. I was just there for a five day detox. We had meditation twice. The rest of the time you just did whatever you wanted, sleep, walk around or go out and smoke. No structure was so ever. The food was disgusting. I resorted to eating pbj sandwiches for dinner . The breakfasts were uneatable and the only good thing at lunch was a salad. I will never recommend this facility to anyone. They just want your money and don't pay any attention to your addiction or try to help you to recovery.

Detox too fast. I loved most of the staff. However, I left early because I felt the detox process was too rapid. I believe I would have been successful had someone listened to me and adjusted the process accordingly. Other than that, I would recommend Palmer Lake and would like to return for treatment as I am still looking for help. The anxiety I was experiencing caused me to behave poorly and was the reason I left the facility far earlier than I should have.

Good treatment, poor facitlities. The care and treatment was very good. The building has terrible leaks and smells like sewer all the time. Ceiling tile are wet, carpets wet against the walls. Also certain staff have very poor people skills and are quite rude to the patients, acting as if they are better than them.