Bad Recovery experience During my stay at recovery village, my diabetes became the focus and not my recovery. The medical director felt that she could manage my diabetes than me under the direction of my diabetic physician. It got to the point where I couldn't even give myself my insulin in an appropriate fashion. As a type 1 diabetic, this is very upsetting. In addition, some of the "therapists" I felt performed their duties in an inappropriate manner. Putting patients on the spot, using patients to trigger or get someone to "open up" when they were hurting that person. All and all I would never refer anyone to this facility. I feel that medically, I shouldn't have been put in the position I was, where I couldn't consult with my physician, and whenever my doctors office called to help consult about my situation they were "refused". In summation, I do not feel like I "recovered" here. I was simply in a bubble where I couldn't drink.

BEWARE Advertises you can inquire about ur loved one w/immediate response - Nothing is further from the truth; voicemails never returned bcuz they don’t monitor messages, they refuse to answer a ringing phone. Administration says ‘they r not on site,’ lol, but they really are, it’s simply an excuse to get u off their back. They try to pacify moms w/a bunch of phone numbers that they themselves know do not get answered. I was so worried, I had complete ROI from my daughter, her nurse Jason spoke to me 1X in 6 days 😢. I guess the staff are just sick & tired of Addicts and can’t get jobs elsewhere, the pay must be minimum wage. Policy changed between the time I was told to send patients belongings to only pkgs from Retail stores are accepted. This place is a total cluster . Now I am told my daughter’s (patient) belongings that had arrived and never given to her will not be returned home, wow, wow, wow! This facility is as unstable as our addicted loved ones. My daughter went straight to ER after having to leave this facility.

STAY AWAY FROM THIS PLACE THEY ARE… STAY AWAY FROM THIS PLACE THEY ARE INSURANCE SCAMMERS!!!!!!! No stars this place will take advantage of the vulnerable please never send a loved one here.

Detox too fast. I loved most of the staff. However, I left early because I felt the detox process was too rapid. I believe I would have been successful had someone listened to me and adjusted the process accordingly. Other than that, I would recommend Palmer Lake and would like to return for treatment as I am still looking for help. The anxiety I was experiencing caused me to behave poorly and was the reason I left the facility far earlier than I should have.

Go elsewhere. Co-ed not controlled. Husband woke up the first night with the roommate hand up his leg. He was terrified. He was uncomfortable that female nurses check him in with all 'pockets' checked. Too many smoke breaks. Should offer nicotine therapy instead. Massages given if you can afford them. A couple of very good clinicians. To me this facility focuses more in keeping a clean appearance than their 'clients' as patients are called. Inappropriate co-ed contact was reported on field trip while my loved one was there.