Billing and intake a horrible experience Intake was an awful experience. Florida agent assured that we had a bed available and we arrived to a full institution. Also, agent did not inform us that she wouldn't be admitted if blood alcohol level exceeded a certain level so they sent us to hospital for detoxification.

Bull crap Well first I'm calling trying to get help or resources for help only to get disconnected several times before talking with someone .. finally get a hold of someone an dude is saying 900 a day for help which Is way more I even spend in a week on the drugs I'm trying to get off of .. then he hang up on me when trying to ask a question about the number he just gave me... How do people expect addicts to get sober when the help provided is so expensive or the people helping have never experienced their own demons with drugs before themselves... You can't get the help you need to get off drugs these days... People are trying to get clean an live a better life but society an the government makes it hard an to expensive to get it done

Detox too fast. I loved most of the staff. However, I left early because I felt the detox process was too rapid. I believe I would have been successful had someone listened to me and adjusted the process accordingly. Other than that, I would recommend Palmer Lake and would like to return for treatment as I am still looking for help. The anxiety I was experiencing caused me to behave poorly and was the reason I left the facility far earlier than I should have.

Life changing experience I can't express enough how amazing my time at the recovery village was. I had no idea what to expect before I arrived but within the first few minutes I realized that this was the place that was going to help put my life back on track. The genuine care that I received from the entire staff was extremely comforting at the time I needed it most.

BEWARE Advertises you can inquire about ur loved one w/immediate response - Nothing is further from the truth; voicemails never returned bcuz they don’t monitor messages, they refuse to answer a ringing phone. Administration says ‘they r not on site,’ lol, but they really are, it’s simply an excuse to get u off their back. They try to pacify moms w/a bunch of phone numbers that they themselves know do not get answered. I was so worried, I had complete ROI from my daughter, her nurse Jason spoke to me 1X in 6 days 😢. I guess the staff are just sick & tired of Addicts and can’t get jobs elsewhere, the pay must be minimum wage. Policy changed between the time I was told to send patients belongings to only pkgs from Retail stores are accepted. This place is a total cluster . Now I am told my daughter’s (patient) belongings that had arrived and never given to her will not be returned home, wow, wow, wow! This facility is as unstable as our addicted loved ones. My daughter went straight to ER after having to leave this facility.