Big mistake Insurance denied the claim because the documentation provided did not support what was billed. I agree. All this facility cares about is money and I was charged for many services that did not occur. Non of the amenities boasted by the admission liars... were offered. The bed I was provided upon arrival had been peed on, the staff didn't care and I ended up having to flip it. I also had no clean bed sheets and was told I'd have to wait a couple days to get clean bed sheets because it was women's laundry day not men's. How is it possible that a new admission is not provided with new bed sheets.

Detox too fast. I loved most of the staff. However, I left early because I felt the detox process was too rapid. I believe I would have been successful had someone listened to me and adjusted the process accordingly. Other than that, I would recommend Palmer Lake and would like to return for treatment as I am still looking for help. The anxiety I was experiencing caused me to behave poorly and was the reason I left the facility far earlier than I should have.

Billing and intake a horrible experience Intake was an awful experience. Florida agent assured that we had a bed available and we arrived to a full institution. Also, agent did not inform us that she wouldn't be admitted if blood alcohol level exceeded a certain level so they sent us to hospital for detoxification.

DO NOT TRUST LISA!!! Lisa is a RUDE person and CAN and WILL close the chat without your consent AND disable your chat feature! SHE IS NOT TO BE TRUSTED!!!

Horrible place! There for more than eight different things I was told in order to get me down there. None of them ended up being true. For example, there was a five-star chef. That was not true. I was told I would see my therapist 4 times a week. That was not true. I was told we would have yoga and massages. That was not true. I was told we would have Equine Therapy. That was also not true and the list goes on. They say that in order to persuade people to get there, and it is deceitful. We were locked in when its already tough enough to be sober, and the medical and clinical staff are sub par. There was a boy who overdosed and died in the treatment center while we were there in treatment and it was a horrible experience. I understand that treatment centers are also a business, but this one is a perfect example. It is simply about the money and they don't care. There are a few that therapist there who do care but overall I would recommend going somewhere else.