Good treatment, poor facitlities. The care and treatment was very good. The building has terrible leaks and smells like sewer all the time. Ceiling tile are wet, carpets wet against the walls. Also certain staff have very poor people skills and are quite rude to the patients, acting as if they are better than them.

BEWARE Advertises you can inquire about ur loved one w/immediate response - Nothing is further from the truth; voicemails never returned bcuz they don’t monitor messages, they refuse to answer a ringing phone. Administration says ‘they r not on site,’ lol, but they really are, it’s simply an excuse to get u off their back. They try to pacify moms w/a bunch of phone numbers that they themselves know do not get answered. I was so worried, I had complete ROI from my daughter, her nurse Jason spoke to me 1X in 6 days 😢. I guess the staff are just sick & tired of Addicts and can’t get jobs elsewhere, the pay must be minimum wage. Policy changed between the time I was told to send patients belongings to only pkgs from Retail stores are accepted. This place is a total cluster . Now I am told my daughter’s (patient) belongings that had arrived and never given to her will not be returned home, wow, wow, wow! This facility is as unstable as our addicted loved ones. My daughter went straight to ER after having to leave this facility.

would never recommend this facility Rebecca who checked me in was the only staff member that seemed to care. She was so nice and informative. Once I entered into the detox center I could not believe the attitudes of the employees. I was just there for a five day detox. We had meditation twice. The rest of the time you just did whatever you wanted, sleep, walk around or go out and smoke. No structure was so ever. The food was disgusting. I resorted to eating pbj sandwiches for dinner . The breakfasts were uneatable and the only good thing at lunch was a salad. I will never recommend this facility to anyone. They just want your money and don't pay any attention to your addiction or try to help you to recovery.

Bad Recovery experience During my stay at recovery village, my diabetes became the focus and not my recovery. The medical director felt that she could manage my diabetes than me under the direction of my diabetic physician. It got to the point where I couldn't even give myself my insulin in an appropriate fashion. As a type 1 diabetic, this is very upsetting. In addition, some of the "therapists" I felt performed their duties in an inappropriate manner. Putting patients on the spot, using patients to trigger or get someone to "open up" when they were hurting that person. All and all I would never refer anyone to this facility. I feel that medically, I shouldn't have been put in the position I was, where I couldn't consult with my physician, and whenever my doctors office called to help consult about my situation they were "refused". In summation, I do not feel like I "recovered" here. I was simply in a bubble where I couldn't drink.

Extremely dissatisfied I was in recovery once this year at The Recovery Village in Columbus Ohio. It went ok I had a relapse so I returned. I thought it was a place that cared and was trying to help people. But found out they care for nothing but money. I was not even threw detox when they found out my insurance would not cover it they asked me to leave immediately. They gave me no after care plan. This stay was chaotic it was understaffed. Most of staff was friendly but did not have a clue what was going on. To find out all this place does is scam insurance. extremely dissatisfied patient.