Twice I have had exams booked and twice… Twice I have had exams booked and twice I’ve been unable to write due to connectivity/launch concerns. Both times the computers (yes, I had a main and a back up computer) passed the pre checks. Both downloaded the app. Over 3hours for *each* attempt with tech support and no resolution. Chat bot kicked me out several times. Human tech support via provided wrong phone number to “escalate”. Escalation tells me there is nothing they can do and I cannot rebook through them. Unbelievable run around with no answers, technical or otherwise.

Stay far away from this company...SCAM ALERT! I made my appointment in February 2024, paid my money to go to a site that is now closed. They just sent me a notice saturday evening before a monday morning onsite exam. They make no mention of a refund or where I can get it done. This was the last day for me before I have to send my results in for my university. This company is a scam. Notify your bank for a reversal of charges. Report to the BBB ASAP!

Prepared to take my exam at 8:30 am Prepared to take my exam at 8:30 am, arrived at 7:40 am….parking issues, construction going on, difficulty locating testing site. Test site is located in basement, very dull lighting, water smell, location unprepared, waited over 35 minutes to be checked in, the excuse they had someone to call out. These issues totally screwed my experience.

Does not deserve one star Does not deserve one star. Website does not function properly, multiple attempts required to make a booking. Payment taken for a service that was not delivered. No way to contact company. How does such an abysmally bad company get big government contracts? It's an interesting question.

SO bad SO bad. Why does everyone hire this company? Borderline (or outright) hostile to anyone who seeks support for the MANY issues that come up. Proctors never showing up, leaving halfway through, accusing you of cheating or breaking the rules, system malfunctions, program bugs, etc. These issues have been recurring for Prometric for at least 5 years... why in gods name are they still in business without fixing anything?