FRUSTATED.. FRUSTATED... I WISH I HAD READ THE REVIEWS BEFORE START THE TEST 5AM ... Software issues, online help totally incompetent & completely uninterested, phone line help - opening hours does not match advertised on website & in corresponding emails, help line quality severely poor & unable to converse in basic english. Refused to help stating I shall have to pay again to attempt exam.

Twice I have had exams booked and twice… Twice I have had exams booked and twice I’ve been unable to write due to connectivity/launch concerns. Both times the computers (yes, I had a main and a back up computer) passed the pre checks. Both downloaded the app. Over 3hours for *each* attempt with tech support and no resolution. Chat bot kicked me out several times. Human tech support via provided wrong phone number to “escalate”. Escalation tells me there is nothing they can do and I cannot rebook through them. Unbelievable run around with no answers, technical or otherwise.

Does not deserve one star Does not deserve one star. Website does not function properly, multiple attempts required to make a booking. Payment taken for a service that was not delivered. No way to contact company. How does such an abysmally bad company get big government contracts? It's an interesting question.

SO bad SO bad. Why does everyone hire this company? Borderline (or outright) hostile to anyone who seeks support for the MANY issues that come up. Proctors never showing up, leaving halfway through, accusing you of cheating or breaking the rules, system malfunctions, program bugs, etc. These issues have been recurring for Prometric for at least 5 years... why in gods name are they still in business without fixing anything?

So'le and Mary were the awesome support team… So'le and Mary were the support team members when I was there today - Jan 19th 2023. Not only were they professional, they were fun and uplifting and did not hesitate to tell us if we had questions to ask. I've had nothing but good experiences with Prometric. I've used their services for 3 different tests and all of the staff there has been nothing but professional.