The booking system is almost impossible… The booking system is almost impossible to wade through. It's like it was designed by someone that had never used a booking platform. Why companies use Prometric I'll never know. I tried to book an exam for one of my staff and ended up, after 30 minutes of circles, giving up. I'll be complaining to The CIOT about this too.

Terrible treatment at Prometric's Satellite testing center I signed up to take ASE recertification tests at Prometric's satellite center in north Houston. I have taken tests here before and their service was marginal at best as they never sent an email confirmation. I simply showed up at the assigned time and was able to take the tests. This time they cancelled me without informing me so when I got there the center was closed. Calls to their number went unanswered so I was forced to reenroll and drive to a distant location. Fortunately the other location was well staffed, polite, and professional so I successfully finished my tests there.

The worst of the worst. The worst of the worst. Their employees who barely speak English took a sweet 1 hour of checking everything around me. Showing my pockets, tattos, behind ears, remove two 50" monitors form the desk on the ground, removing everything from the shelfs and flowers on the ground. Meanwhile, while running back and force i really started to want to go to the washroom and i was refused. I have failed the exam because i simple had a choice to pee myself or to complete an exam. I don't understand why would any large company go with this BS! Minus 100 stars of 10!! Please, close this company and stop making people suffer!

Twice I have had exams booked and twice… Twice I have had exams booked and twice I’ve been unable to write due to connectivity/launch concerns. Both times the computers (yes, I had a main and a back up computer) passed the pre checks. Both downloaded the app. Over 3hours for *each* attempt with tech support and no resolution. Chat bot kicked me out several times. Human tech support via provided wrong phone number to “escalate”. Escalation tells me there is nothing they can do and I cannot rebook through them. Unbelievable run around with no answers, technical or otherwise.

Prepared to take my exam at 8:30 am Prepared to take my exam at 8:30 am, arrived at 7:40 am….parking issues, construction going on, difficulty locating testing site. Test site is located in basement, very dull lighting, water smell, location unprepared, waited over 35 minutes to be checked in, the excuse they had someone to call out. These issues totally screwed my experience.