Absolute garbage Absolute garbage, just reading their brochure notifies you how invasive and unwaveringly authoritarian this setup is, leaving you with no power, and some random unknown individual (or even an AI with their updated services) having ultimate control over whether or not you are following their rules.

So'le and Mary were the awesome support team… So'le and Mary were the support team members when I was there today - Jan 19th 2023. Not only were they professional, they were fun and uplifting and did not hesitate to tell us if we had questions to ask. I've had nothing but good experiences with Prometric. I've used their services for 3 different tests and all of the staff there has been nothing but professional.

Twice I have had exams booked and twice… Twice I have had exams booked and twice I’ve been unable to write due to connectivity/launch concerns. Both times the computers (yes, I had a main and a back up computer) passed the pre checks. Both downloaded the app. Over 3hours for *each* attempt with tech support and no resolution. Chat bot kicked me out several times. Human tech support via provided wrong phone number to “escalate”. Escalation tells me there is nothing they can do and I cannot rebook through them. Unbelievable run around with no answers, technical or otherwise.

FRUSTATED.. FRUSTATED... I WISH I HAD READ THE REVIEWS BEFORE START THE TEST 5AM ... Software issues, online help totally incompetent & completely uninterested, phone line help - opening hours does not match advertised on website & in corresponding emails, help line quality severely poor & unable to converse in basic english. Refused to help stating I shall have to pay again to attempt exam.

I have disorder and many notes I have disorder and many notes. I have ADA RIGHT for exam accommodations, they would not accept papers from certain MEDICAL DOCTOR because he does not specialize in condition. I would have to take exam without exam accommodations because it is just to expensive to see a new provider and go through testing. It would cost about $2,7000