Last night I tried to sit for an exam Last night I tried to sit for an exam. I went through the check in process at least four time due to the exam just disappearing or not starting. After speaking with tech support, they told me to disable my antivirus and I did. After just a few more questions, same issue. Customer services said I needed a ticket number to reschedule the exam which I was never given. I was told I could not take the exam due to having to restart the process too many time. I wish I could give no stars. I have had to talk to multiple people and still no answer as to if I will have to pay to retake the exam due to no fault of my own. This is my first and last time using this proctor. Pearson would never put people through this mess.

Twice I have had exams booked and twice… Twice I have had exams booked and twice I’ve been unable to write due to connectivity/launch concerns. Both times the computers (yes, I had a main and a back up computer) passed the pre checks. Both downloaded the app. Over 3hours for *each* attempt with tech support and no resolution. Chat bot kicked me out several times. Human tech support via provided wrong phone number to “escalate”. Escalation tells me there is nothing they can do and I cannot rebook through them. Unbelievable run around with no answers, technical or otherwise.

Does not deserve one star Does not deserve one star. Website does not function properly, multiple attempts required to make a booking. Payment taken for a service that was not delivered. No way to contact company. How does such an abysmally bad company get big government contracts? It's an interesting question.

Rediculous !!!!! Rediculous !!!!! I worked for 2 years as CNA !! Now they saying you have to find the job in 4 days who is willing in to renew certificate ( by the way certificate expires in 4 days ) the facility who is obligated by law renew do not care either … So sad that upon a time I deceided to pay 850$ for school150$ for test and no one carrying 🙄

How does this place still exist How does this place still exist? They are clearly hated by all of us who have had an experience with them. Anyhow, I had rude proctors who were inconsistent with their standards and the software crashed and kicked me out of my near finished exam. And when I tried to get back in, a new proctor was not satisfied with the testing environment that had been approved by the previous proctor. Adding insult to injury, they counted their software crash as one of my 3 attempts at logging back in. Overall, and ADC exam which should have taken an hour tops turned into over three. Please, if you have other options, do not go with the ProProctor program and just test in person. I promise it will be worth the mileage and time.