Good service poor delivery Part was a Perfect fit. Shipping was 2 days later then what I paid extra for though. I should receive a credit for my two day shipping fee I paid for. I was not happy that I paid the extra to get it here faster than my tenant had to go without heat for an additional two days.

Thomas C Thomas C. helped me order difficult to find parts after we had no success with the manufacture. He made sure to get all the details so we ordered the right thing. Parts fit better than the originals. Thanks Thomas!

Since Heritage was bought out or taken… Since Heritage was bought out or taken over by this new company I can say the following. The service has dropped to near nothing. One order of Killion filters and housings took me over three months to receive. Orders were lost , shipped out as partial shipments which were never received. Now just trying to get a credit invoice emailed to me took hours and would not have happened if I had not called back in a second time . Extremely poor service !

Heritage had the hard-to-find part I needed Heritage was the only place I could find replacement parts for my Fujitsu mini-split. While the shipping was a little on the high side, the parts arrived quickly and I was able to DIY a fix that would've cost a lot more if I'd had to hire a climate control company. Very satisfied!

Gasket arrived promptly Gasket arrived promptly. Fair price on the gasket. Rating reduced because I thought the $31 shipping charge on a rubber gasket that weighed less than a pound was excessive. Update: Customer service contacted me and reduced the shipping by half. Much more than fair. I'm happy with the product, the speed I got it and the price.