Great Service After much online searching I finally found a part for my coffee urn at Heritage Parts. It arrived very quickly and was just what I needed. I'm very satisfied!

Very pleased with service provided. Very pleased with service provided. Staff pleasant to work with. Quote requests are submitted quickly and parts ordered are shipped in a very timely manner. Also very competitive pricing.

Gasket arrived promptly Gasket arrived promptly. Fair price on the gasket. Rating reduced because I thought the $31 shipping charge on a rubber gasket that weighed less than a pound was excessive. Update: Customer service contacted me and reduced the shipping by half. Much more than fair. I'm happy with the product, the speed I got it and the price.

Great Experience I had never dealt with Heritage before so I was a little apprehensive to place an order. I called to order a part for an oven. The operator asked if I had model and serial numbers and I replied. She told me the item was in stock and that it would ship out that day and I received it the following afternoon. The oven was a vital piece of equipment that needed to be fixed so that we could continue to feed our patrons. Thank you Heritage. Your customer Service was excellent.

Thomas C Thomas C. helped me order difficult to find parts after we had no success with the manufacture. He made sure to get all the details so we ordered the right thing. Parts fit better than the originals. Thanks Thomas!