Heritage Parts is now Parts Town

1200 Greenbriar Dr, 60101, Addison, IL, United States
image
4.50
Based on 20 Reviews

5

80.00%

4

5.00%

3

5.00%

2

5.00%

1

5.00%
About Heritage Parts is now Parts Town

Heritage Parts is now Parts Town! Parts Town & Heritage Parts have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal customer service. Bigger, better and we’re just getting started. For more information, please visit https://www.partstown.com/together.

Tags
Contact Info

You need to Login first to submit your review.

image
GKriz
GB

Good service poor delivery Part was a Perfect fit. Shipping was 2 days later then what I paid extra for though. I should receive a credit for my two day shipping fee I paid for. I was not happy that I paid the extra to get it here faster than my tenant had to go without heat for an additional two days.

image
Deborah Stalvig
GB

Parts came FAST, great customer service I ordered several parts for our tankless water heater, and they came within just a couple days. Very FAST! One of the items was missing. I contacted customer service, and they were great. Got the missing part within a couple days. Great experience.

image
customer
GB

Heritage was great to work with Heritage was great to work with. We ordered a part for a Rinnai hot water heater and Heritage did not have it in stock. It took almost a month for Rinnai to send the part to Heritage. However, Heritage was always willing to provide me an update and they sent the part out the same day it was finally received.

image
UPS only if six days Is OK.
GB

Your company was great. But UPS is not. Your company was great. But the UPS delivery didn’t get the part to me until 2 days later, not next day as I was told. I recommend giving your customer the option to pay a little extra for next day delivery, rather than telling me ground delivery will get it to me next day. UPS assured me that they were under no obligation to deliver my package for 5 full business days after they pick it up. So 6 business days total. So 4 stars rather than 5.

image
Stephen- Maintenance Director
GB

Never let me down I have been purchasing from Heritage Parts for nearly 10 years now and am always impressed with the great customer service. They have never let me down and find parts I cannot find anywhere else.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow